Home Health and Hospice Billing Manager

Illuminus is seeking highly skilled and detail-oriented Home Health and Hospice Billing Manager to oversee and manage the billing operations in our Finance department. This individual assists with the daily operations related to billing, collections, minimizing bad debt, improving cash flow and managing the overall health of receivables. This role is also accountable for leading assigned team members, managing billing, insurance and authorization processes, ensuring processes are implemented effectively and efficiently, ensuring deadlines are met and team performance aligns with organizational goals.

Responsibilities:

• Maintains and actively promotes effective communication with all individuals.
• Maintains a positive image of the entity in the community keeping in alignment with our mission, vision, and values.
• Responsible for on-call services, as assigned.
• Directs the daily activities and career development of billing team members, including hiring, coaching, ensuring standards of practice are uniformly applied and monitoring staff goals and performance.
• Manage the end-to-end medical billing process, ensuring accurate and timely submission of claims to insurance companies and processing of statements to residents. 
• Stays abreast of current billing practices and Medicare and Medicaid regulations, as well as prepares for regulation changes in a proactive manner. 
• Understand existing insurance payer contracts including authorization requirements, timely filing deadlines, payment methods and manage rate adjustments. 
• Ensures that claims, denials and appeals are efficiently processed.
• Implements standardized and proactive processes to improve collections. 
• Resolves problems independently and maintains productivity, quality and customer-service standards and escalates larger scale issues to upper management as needed.
• Preserves and upholds positive working relationship with clients, residents, representatives, and other internal departments.
• Collaborate with other department leaders in ongoing, cross-functional process improvement projects.
• Manages Accounts Receivable/Billing software to ensure efficient usage and proper implementation.
• Performs month end close procedures including reconciliation and review to ensure the accuracy of financial data within accounting and billing systems.
• Acts as the point of contact between the organization and external parties as it relates to collection efforts and issues. 
• Performs other duties, as assigned.

• Two-year associate degree in Finance or related field.
• Three (3) years of experience in healthcare billing and collections.
• Previous supervisory experience.
• Knowledge of billing systems software.
• Proficient in word processing and spreadsheet software
• Commitment to quality outcomes and services for all individuals.
• Ability to relate well to all individuals.
• Ability to maintain and protect the confidentiality of information.
• Ability to exercise independent judgment and make sound decisions.
• Ability to adapt to change.

Benefits

• Health, Dental, & Vision Insurance
• Health Saving Account with Potential Company Contributions
• 401(k) with Company Match
• Financial and Retirement Planning at No Charge
• Paid Time Off and Holidays
• Basic Life Insurance & AD&D - Company Paid
• Short and Long Term Disability - Company Paid
• Voluntary Ancillary Coverage
• Referral Bonuses
• Employee Assistance Program

If you are a highly motivated individual with a passion for people and a desire to make a difference, we encourage you to apply for this exciting opportunity. We offer competitive compensation, benefits, and professional development opportunities.

Illuminus is a faith-based, not-for-profit senior living management company dedicated to serving older adults and families throughout the Midwest with skill and compassion. We own or manage over a dozen communities in Wisconsin and beyond, offering independent senior housing, assisted living and memory care, skilled nursing and rehabilitation, low-income senior housing, home health and hospice services via Commonheart, management support and consulting.

The people of Illuminus are not just our colleagues, our employees, our residents—they are our parents, our grandparents, our partners, ourselves. We serve others with gratitude, dignity, hope and purpose. We believe that the right care can and will transform us all.