Home Health Receptionist

POSITION TITLE:  Home Health Receptionist

DEPARTMENT:  Home Health 

EMPLOYEE REPORTS TO: Home Health Manager

FLSA STATUS: Non-Exempt

EMPLOYMENT STATUS: Full-time 

JOB DESCRIPTION

JOB TITLE: HH Receptionist REPORTS TO: HH Manager 

DEPARTMENT: HH STATUS: Non-Exempt

JOB SUMMARY:

Responsible for greeting staff at the HH office. Responsible for answering telephones, taking messages, maintaining patient charts and organizing all clerical duties.  

QUALIFICATIONS:

Six months to one year of related experience and/or training; or equivalent combination of education and experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and write English. Bi-lingual (Spanish preferred). Ability to speak effectively before groups of customers or employees of organization. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Position-Specific Standards:

1. Handles all incoming telephone calls and exercises judgment as to the urgency or other nature of the calls and directs them to appropriate personnel. 
2. Takes messages and answers all inquiries. 
3. Completes various agency forms and records. 
4. Types and maintains all patient medical files.  
5. Inventories and orders office supplies regularly.
6. Performs clerical duties, i.e., photocopying, A-Z filing, as well as other duties assigned. 
7. Assure timely distribution of all paperwork to all involved areas, such as Business Office billing and physician’s offices.   
8. Translate for patients and/or staff.  
9. Must be able to demonstrate the knowledge and skill necessary to provide care and/or services appropriate to the age of the patients served in his/her assigned area. The skills and knowledge needed to provide such care may be gained through education, training or experience. 

General Standards:

1. Provides an environment that demonstrates competence, caring, and commitment to external and internal customer satisfaction.
2. Immediately greets/acknowledges guests’ presence in a courteous and caring manner.
3. Demonstrates the ability to prioritize and deal with immediate guest needs first, and paperwork processing second.
4. Demonstrates appropriate customer relations communications skills, actively listening, maintaining eye contact, using guest names, anticipating customer needs, and proactively offering assistance.
5. Demonstrates good rapport and cooperative working relationship with all hospital staff.
6. Answers the telephone professionally, identifying self and department. Handles telephone information requests with courtesy, accuracy, and respect for confidentiality. Returns telephone voice mail and messages appropriately.
7. Maintains the confidentiality of patient and facility records and information.
8. Does not abuse or take advantage of sick time or personal days off. Provides proper notification for absence or tardiness. Reports to work as scheduled; is consistently ready to work at start of the assigned shift. Reports off duty as scheduled; does not abuse overtime policy.
9. Makes best use of time during assigned shift. Coordinates activities to achieve maximum productivity and efficiency during assigned shift. Attends to personal affairs on own time to avoid disrupting the work schedule.
10. Performs duties in an independent manner with minimum supervision.
11. Adjusts personal schedule to complete workload when requested.
12. Completes time sheet accurately and on a daily basis.
13. Utilizes company supplies efficiently.
14. Conducts himself/herself in a professional manner at all times.
15. Observes the Hospital/department dress code and wears ID badge.
16. Attends all required education/Inservice meetings.
17. Complies with hospital safety and disaster policy and procedures. Demonstrates knowledge of and adheres to hospital and departmental safety regulations, disaster plans, infection control policies, and fire safety regulations, hazardous materials protocol.
18. Demonstrates a working knowledge and understanding of National Patient Safety goals.  
19. Responds to and uses disaster codes appropriately.
20. Ensures that Hospital confidentiality of patient information policies and guidelines are observed.
21. Performs other related duties as assigned or requested.

Corporate Compliance:

1. Conduct hospital business in an ethical and lawful manner and is willing to report any knowledge of real or potential fraud or abuse according to the CRMC Code of Conduct.  

DEMANDS AND CHARACTERISTICS OF WORK, EQUIPMENT USAGE, AND WORK ENVIRONMENT

Percentage Of Work Time (1-33%, 34-66%, 67-100%)

• Standing/Walking: 67-100%
• Sitting: 1-33%
• Twisting: 34-66%
• Lifting/Carrying: 34-66%
• Pushing/Pulling: 34-66%
• Climbing (Ascending/descending): 1-33%
• Bending/Stooping: 34-66%
• Using arm muscles frequently or for extended periods: 67-100%
• Using leg muscles frequently or for extended periods: 67-100%
• Using back muscles frequently or for extended periods: 67-100%

Lifting Requirements - Individuals in patient care positions are required to lift a patient with or without assistance.

• 2-10 Pounds: 34-66%
• 11-20 Pounds: 34-66%
• 21-30 Pounds: 34-66%
• 31-40 Pounds: 1-33%
• 41-50 Pounds: 1-33%
• 51 Pounds or More: 1-33%

Working Environment

• Working in hot, cold, wet surroundings: 34-66%
• Working outdoors: 1-33%
• Working with or near chemicals: 34-66%
• Working near radiation sources: 1-33%
• Potential exposure to communicable diseases: 1-33%
• Working with hazardous waste materials: 1-33%
• Utilizing essential upgraded or adaptive equipment as industry standards require: 1-33%
• Using hand tools: 1-33%
• Potential for cuts and bruises: 1-33%

Exchange of Ideas

• Ability to express or exchange ideas: 67-100%
• Ability to understand communication of others with or without adaptive devices: 67-100%
• Ability to perform secondary math: 67-100%
• Ability to read at a secondary level: 67-100%