Home Health Scheduler

Home Health Scheduler

Position Summary

The Home Health Scheduler reports to the Administrator and/or Director of Clinical Services (Clinical Manager) and is responsible for coordinating patient visits and caregiver schedules. This role ensures accurate maintenance of scheduling records, logbooks, and client information, and serves as a key communication link between office staff, field staff, patients, and families. The Scheduler is responsible for timely and accurate communication of scheduling changes and maintaining an up-to-date aide roster.

Key Responsibilities

• Promote and exemplify the Company’s mission, vision, and values.
• Coordinate and schedule patient visits and caregiver shifts in accordance with physician orders, insurance authorizations, and patient/client needs.
• Ensure timely follow-up and communication with staff, patients/families, and physicians, including but not limited to Start of Care (SOC) reports, schedule calendars, emails, faxes, and laboratory coordination.
• Maintain an accurate and current client roster with all required information.
• Verify that caregivers meet all HR requirements and are appropriately skilled and qualified for assigned patients.
• Communicate effectively and professionally with clients, family members, interdisciplinary team members, and other healthcare professionals.
• Support the Company’s financial objectives by maintaining appropriate caregiver pay rates and minimizing overtime.
• Demonstrate commitment to professional growth by participating in in-service programs and maintaining or improving job-related competencies.

Experience

• Minimum of one (1) year of  experience in a general office environment required.
• Healthcare experience preferred.

Skills

• Strong verbal and written communication skills.
• Proficiency with computers and basic office software.
• Ability to read, write, and comprehend English.

Education

• High school diploma or equivalent required.

Licensure/Certification

• Valid driver’s license in good standing required. Employees are responsible for maintaining a current driver’s license as a condition of employment.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to manage stressful situations calmly and courteously.
• Ability to work under pressure to meet deadlines and organizational needs.

Environmental / Working Conditions

• Primarily works in an office environment.
• Occasional exposure to adverse weather conditions.

Machinery / Tools / Equipment

• Reliable transportation and valid auto liability insurance required.
• Use of computer systems and standard office equipment.

Additional Requirements

• Participation in required continuing education and mandatory training programs.
• Commitment to ongoing professional development.
• Willingness to perform additional duties as assigned.

Job Description Acknowledgement

This job description reflects the essential functions of the position but does not represent an exhaustive list of duties. Employees may be required to perform additional job-related tasks as assigned.