Home Health Scheduling Lead

Position Description:

Essential Responsibilities:

· Assist with scheduling coverage and back-fill coverage, including weekend needs.

· Maintain the master scheduling coverage calendar.

· Support training and onboarding of new scheduling coordinators, including assigning orientation coaches.

· Monitor branch workflow, coordination notes, and scheduling reports to support accuracy and timely follow-up.

· Collect clinician schedules from branch directors by established monthly deadlines.

· Confirm and communicate weekend on-call information to branches by established weekly deadlines.

· Maintain accurate master zip code lists by branch as staffing changes occur.

· Coordinate field staff schedules to support productivity and appropriate patient coverage.

· Partner with clinicians to coordinate caseloads and determine appropriate visit coverage by discipline.

· Respond to patient scheduling inquiries when branch schedulers are unavailable.

· Contact staff regarding new patients added to same-day or past-date schedules.

· Remove duplicated evaluation tasks and approved non-admits from workflow.

· Collaborate with intake, insurance, BOM/BOS teams, clinical supervisors, and branch directors to resolve scheduling issues, concerns, and hard stops.

· Report high-level issues to the Scheduling Director weekly, or more frequently as needed.

· Establish and enforce assignments of daily scheduling tasks to include but not limited to:

o SOC assignments and emails

o Roll-up completion and distribution

o On-Call Coordination Note follow-up

o Hospitalization and In-Patient documentation and follow-up

o Workflow Processing and Communication

o Gaps in Care and other Mosai Reports

o HCHB Scheduling and Case Management Assignment Reports

Knowledge & Skills:

• Adept knowledge of Home Health Scheduling, and HCHB best practices.


• Strong leadership, initiative, analytical, critical thinking, and problem-solving skills.


• Excellent verbal, written and presentation skills.


• Articulately relate to people at all levels of the organization.


• Ability to resolve conflicts between individuals with successful outcomes.

• At least 5 years work experience in Home Health Scheduling.


• Leadership and management oversight experience in Home Health Scheduling.


• Advanced Microsoft Office skills including, Excel, Outlook, Power-Point, and Word.


• Knowledge of federal and state laws and industry practices.