Home Health Support Specialist

Support Specialist

Position Summary

The Support Specialist, reporting to the Administrator or designee, provides administrative and clerical support to the Business Office Manager and clinical leadership, ensuring accurate, timely back-office operations and selected business office functions.

Key Responsibilities:

• Receive, screen, and relay messages for assigned interdisciplinary team members.
• Support the organization’s customer service standards by maintaining a responsive, knowledgeable, and professional approach to all internal and external contacts.
• Under the direction of the Business Office Manager and in collaboration with Team Assistants, manage and track physician orders, ensuring accuracy and timely updates.
• Utilize the electronic medical record (EMR) system for tracking, signing out, and checking in all physician orders.
• Sort, distribute, collect, and forward correspondence in a timely manner; copy and fax documents as needed.
• Assist with supply management by anticipating needs, stocking supplies, and delivering items to workstations.
• Support document control processes efficiently and in a timely manner.
• Maintain cross-training on all Team Assistant responsibilities and provide coverage as needed.
• Perform additional duties as assigned.

Minimum Qualifications

• High school diploma required; experience with computer processing preferred.
• Above-average word processing and data entry skills.
• Knowledge of medical terminology.
• Strong communication skills with the ability to work collaboratively and adapt to changing priorities.
• Ability to always maintain confidentiality.

Environmental & Working Conditions

• Requires sitting, standing, and walking throughout the workday.
• Ability to remain calm, courteous, and professional in stressful situations.
• Works under deadline-driven and occasionally stressful conditions to meet agency needs.
• Work environment includes offices and healthcare facilities.
• Availability to agency personnel in person or by phone during operating hours and, when necessary, after hours for emergencies.
• Occasional exposure to inclement weather.
• Reliable transportation and valid auto liability insurance required.
• Regular use of computers and standard office equipment.

Additional Requirements

• Participation in required continuing education and mandatory training programs.
• Commitment to ongoing professional development to enhance job-related knowledge and skills.
• Willingness to perform additional duties as assigned.

Job Description Acknowledgement

This job description reflects the essential functions of the position but is not intended to be all-inclusive. Employees may be required to perform additional job-related duties as assigned.