Home Lending - Collateral Valuations Provider Quality Leader

Help shape how we deliver high-quality residential valuation outcomes at scale. In this role, you will lead provider performance and quality routines that protect customers, the firm, and our businesses. You will partner across functions to strengthen controls, support regulatory readiness, and drive practical process improvements. If you enjoy building high-performing teams and holding vendors to high standards, this is an opportunity to make measurable impact.

Job summary

As a Collateral Valuations Provider Quality Leader in Home Lending Collateral Valuations Group, you lead provider delivery and performance management to ensure residential valuation products meet our standards for quality, compliance, and timeliness. You will help us maintain an audit-ready controlled environment by keeping procedures current, documenting processes, and communicating changes clearly to partners. You will work with teams across multiple locations and collaborate closely with Compliance, Legal, Risk, Controls, Operations, Third Party Oversight, and Sourcing. You will also help us continuously improve how we operate by using data, structured routines, and strong vendor governance.

Job responsibilities

• Oversee residential valuation providers to ensure performance meets firm standards for quality, compliance, and turnaround time
• Monitor key performance indicators and lead structured performance routines and provider communications to drive continuous improvement
• Recommend and implement process changes and provider allocation strategies to improve outcomes
• Serve as the senior escalation point for provider issues and internal stakeholder concerns, ensuring timely resolution and clear communication
• Lead provider sourcing activities, including requests for information and requests for proposals, to maintain strong coverage and performance
• Conduct provider management reviews and perform annual audits of appraisal management companies
• Oversee the intake, investigation, and resolution of appraisal independence concerns
• Track remediation items, perform root-cause analysis, and drive sustainable corrective actions
• Maintain an audit-ready controlled environment aligned to legal, regulatory, agency, and state requirements and JPMorganChase policy
• Oversee required state submissions to support Truth in Lending Act and related requirements
• Lead and develop teams by setting expectations, coaching performance, and reinforcing consistent procedures and operating rhythm

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent work experience
• 5 years of people leadership experience (performance management, coaching, and metrics-driven management)
• 5 years of vendor or provider management experience supporting residential valuation products (for example, appraisal suppliers and appraisal management companies)
• Experience in home lending residential appraisal and valuation operations
• Knowledge of appraisal standards and applicable appraisal laws and regulations
• Knowledge of residential valuation requirements from government-sponsored enterprises and the Federal Housing Administration
• Ability to analyze performance and quality data and translate findings into actionable improvements
• Strong written and verbal communication skills, including executive-ready escalation updates
• Ability to prioritize multiple workstreams in a fast-paced, high-production environment
• Strong attention to detail with a quality-control mindset

Preferred qualifications, capabilities and skills

• Certified Residential Appraiser or Certified General Appraiser credential

• Knowledge of repurchase risk
• Experience supporting complex property valuations
• Experience leading process improvement initiatives and change delivery
• Experience with risk and controls in a regulated operating environment