Home Loan Appraisal Coordinator

Position Description:

Responsible for completing administrative technical reviews of residential appraisals for the Home Loan Department to ensure reports are compliant with regulatory guidelines. Review appraisal documents, requesting revisions from the appraiser as needed, and communicating review results to the Home Loan Officer and the Appraisal Review Committee. Reinforce processes that provide assurance that loan approvals are supported by qualified collateral being taken on real estate secured loans. Such processes will include evaluation of valuation provider, credit level review of valuation reports, monitoring, loan production methodologies, and resolving issues concerning the valuation differences. Completes most levels of residential assignment, both complex and non-complex. For this to be possible individual must exhibit working knowledge of F&M and Secondary Market Collateral guidelines. Contribute to an exceptional experience for the customer when working with F&M.

PRIMARY ACCOUNTABILITIES

• Utilize sales training skills to provide outstanding customer service.
• Review appraisals to ensure The Bank and Agency guidelines are within compliance.
• Maintain working knowledge of internal systems including Encompass, and Appraisal Management Company (AMC).
• Communicate with AMC as needed for outstanding revisions to ensure prompt return of revised report
• Assist in the development of policy and process for approving vendors for valuation services. Such services and needs will encompass a national presence with a plan executed from a central location.
• Monitor the quality of outside vendors utilized in the collateral valuation process, including criteria such as license continuation, and regulatory needs.
• Escalate quality concerns to be tracked in AMC Issue Log and as needed to the Appraisal Review Committee
• Maintain a vendor watch list process for monitoring the performance of those vendors who may have caused concern through their practices.
• Support the overall goals of Home Loan Department through participation in discussions with team members, sharing of current issues and projects and the receipt and providing of cross training.
• Review and decision requests for Upgrades and Disputes prior to submission to vendors as needed.
• Maintain productive working relationships with team members and counterparts within F&M to promote the opportunities to provide guidance and receive input.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE 

• Associate degree in business or 2 years’ experience in mortgage banking; or equivalent combination of education and experience.
• 1-2 years of experience working in a Loan Origination System or similar banking system. Encompass experience a plus.
• Experience with mortgage regulations 
• Previous experience working with documentation in a heavily regulated environment

PERFORMANCE FACTORS:

To perform the job successfully, an individual should demonstrate the following competencies: 

Sales:

Individual has a good understanding of the Bank’s products and services. Effectively matches customer’s need by referring and/or selling products and services to enhance the customer’s relationship consistent with the Bank’s Sales Culture.

Internal ambition and drive to match and / or exceed goals in cross-selling: Individual demonstrates a positive and helpful attitude toward customers (internal and external), understands their importance to F&M Bank and understands how his / her job affects customers; establishes and maintains good relationships through interactions or work completed; projects a positive and professional image of F&M Bank in appearance and mannerism.

Communication Skills:

Written: Individual writes clearly and concisely with little need for editing (includes spelling and grammar). Oral: Expresses self in speech as to be clearly and completely understood; adheres to the bank’s telephone standards; supports a favorable environment for open communication; addresses concerns or problems in an open non-defensive manner; conveys self-confidence and knowledge of subject in speaking to customers. Listens: Is attentive and transmits correct information to appropriate people; accepts constructive feedback.

Job Knowledge:

Individual possesses and demonstrates the technical ability to perform required duties, is practical in applying knowledge to assignments, and maintains expertise by keeping current with new developments and procedures.  

Problem solving:

The ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources.

Attention to Detail:

The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules.

Ethics:

The level of trustworthiness, character, professionalism, confidentiality, and honesty in dealing with internal or external customers.

This Person will have the ability to:

• Work Monday – Friday.
• Work on a holiday and be provided another day off throughout the year.
• Maintain a professional appearance and manner
• Work independently and as part of a team