Home Remodeling Advisor

Description

Are you someone who has the natural gift of gab and loves to persuade customers? If so, Lifetime Home Remodeling has the role for you! We are seeking self-motivated and competitive individuals to join our dynamic call-center team as Home Remodeling Advisors. In this role, you will focus on making proactive outbound calls to potential customers, playing a crucial part in setting up free in-home consultations and driving our sales efforts. Our work environment emphasizes fun and professionalism, with a strong culture that rewards hard work and encourages a better quality of life.

What's in it for You

• Competitive Compensation: Earn $18-$21 per hour plus bonuses and commissions, with on-target earnings between $65,000 and $100,000 per year.
• Comprehensive Benefits: Full benefits package including health, dental, vision, short-term and long-term disability, and wellness benefits such as ClassPass. Also includes 401(k) with company match and a generous PTO policy. 
• Professional Development: Receive thorough training to ensure you are set up for success from day one.
• Team Building: Participate in activities like team outings, including suites at Rockies games, fostering a strong team spirit.
• New Headquarters: Enjoy our NEW HQ in Denver complete with new offices, conference rooms, and golf simulator tournaments. 

Responsibilities

• Outbound Calling: Make proactive outbound calls to potential customers and leads, both warm and cold, using an automated dialer system to set appointments for the sales team.
• Inbound & Outbound Call Management: Handle large volumes of inbound and outbound calls in a timely and professional manner.
• Lead Follow-Up: Consistently follow up with all leads and customers in the pipeline daily.
• Customer Needs Assessment: Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Data Entry: Accurately input all required information into the CRM system in a comprehensible manner.
• Customer Engagement: Build sustainable relationships and engage customers by going above and beyond in service delivery.
• Performance Goals: Meet personal and team qualitative and quantitative performance metrics.
• Product Knowledge: Stay updated on product descriptions and participate in educational opportunities to enhance job knowledge.
• Communication Tools: Use all communication platforms currently utilized by the company, as applicable.

Qualifications:

• Experience: At least 1 year of call center or strong customer service-related background.
• Technology Skills: Ability to type 40 words per minute and have a foundational understanding of how to navigate computers and software applications. 
• Education: High School diploma or equivalent.
• Communication Skills: Excellent verbal communication skills.

Join Us:

At Lifetime Home Remodeling, you will be a vital part of our customer engagement process, making meaningful connections with potential customers and driving our sales success. If you are ready to join a company that values professionalism, rewards hard work, and offers significant earning potential, we encourage you to apply.