Home Services General Manager

Job Description:

Job Summary

The General Manager is responsible for the overall growth, profitability, and operational excellence for the Home Services Business Segment of the local Airtron Division. They oversee everything from high-level P&L management to the daily safety and morale of the field operations teams. The goal is simple: maximize revenue and profitability while ensuring every homeowner receives five-star service.

Key Responsibilities

1. Operations & Strategy

• P&L Ownership: Manage the budget, control labor costs, and optimize gross margins to hit monthly and annual EBITDA targets.
• Performance Tracking: Monitor Key Performance Indicators (KPIs) such as technician productivity, install team productivity, average ticket size, replacement opportunity rates by technician, "callback" rates and NPS ratings by Division and by Technician.
• Strategic Growth: Identify new local networking opportunities, or local partnerships to expand the customer base.

2. Team Leadership & Culture

• Safety Compliance: Ensure all field operations adhere to OSHA standards and local building codes, drive safety with a strong focus on leading indicators to keep the entire team safe
• Recruitment & Retention: Hire, onboard, and retain top-tier technicians, installers and office staff in a highly competitive labor market.
• Training: Implement ongoing technical and soft-skills training (customer communication, customer etiquette) for field staff.
• Quality Appearance: Ensure all field team members follow the appearance and presentation standards for themselves and their vehicles to maintain the expected standards for the Airtron brand.

3. Sales & Customer Experience

• Customer Retention: Resolve high-level escalations and maintain a stellar online reputation (Google Reviews, Yelp, etc.).
• Sales Management: Work with the Sales Leadership and the sales team or lead technicians to improve "in-home" presentation and closing rates.
• Consumer Financing: Provide support training and oversight to ensure sales teams are effectively using consumer financing on all replacement opportunities and monitoring applicable KPIs.
• Marketing Oversight: Partner with marketing teams to establish sufficient marketing budgets and ensure lead flow is consistent and cost-per-lead is sustainable.

Requirements & Qualifications

Feature

Requirement

Experience

5+ years in a leadership role within Home Services or a related blue-collar industry.

Education

Bachelor’s degree in Business or related field preferred; or equivalent field experience.

Financial Literacy

Strong ability to read and interpret P&L statements and balance sheets.

Tech Savvy

Proficiency with Field Service Management (FSM) software (e.g., ServiceTitan, Housecall Pro).

Soft Skills

High emotional intelligence, conflict resolution, and "lead-from-the-front" mentality.

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.