Why choose us?
Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Home Shopping Department Manager, where digital fulfillment, customer service, and operational excellence come together.
At Albertsons Companies, we are looking for team-focused managers who are passionate about people, performance, and deliver a seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This role offers a fast‑paced, hands‑on environment where your work directly impacts customers and overall store success.
Bring your flavor
Building the future of food and well‑being starts with a seamless digital shopping experience. Bring your passion for customer service, organization, and operational excellence to a role where you manage high‑volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care.
Main responsibilities:
Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment
Deliver an exceptional pick‑up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction
Create and manage schedules aligned with order volume, peak demand, and productivity expectations
Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders
Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
Ensure compliance with food safety, sanitation, quality, and company operational standards
We are looking for candidates who possess the following:
Soft skills:
Strong customer‑service focus with excellent communication skills
Effective people management, coaching, and team‑building abilities
Strong organization, time management, and problem‑solving skills
Ability to manage work in a fast‑paced, high‑volume environment
Competencies:
Digital order fulfillment and pickup/delivery operations
Labor planning, scheduling, and productivity management
Performance metric tracking and continuous improvement
Operational standards, food safety, and compliance execution
Knowledge:
Retail, e‑commerce, or Home Shopping operations
Store systems, handheld technology, and fulfillment platforms
Abilities:
Ability to review performance data and take corrective action
Ability to train, coach, and develop associates
Ability to lift up to 50 lbs. and work in varying temperature environments
Travel requirements: None
Other requirements: Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct
We also provide a variety of benefits including:
Competitive wages paid weekly
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve
A copy of the full job description can be made available to you.
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