Home Warranty Executive

At Infinity, we live by three powerful principles: Energy, Excellence, and Execution. Our mission is simple yet bold—we create Life-Changing Experiences for both our employees and our customers.

Recognized as a Top Workplace by the Detroit Free Press, Des Moines Register, and Corridor Business Journal, as well as one of the Coolest Places to Work, Infinity is where great people come together to do meaningful work—and have fun doing it.

From casual dress and vibrant break spaces to team events and community impact initiatives, we’ve built a culture that’s collaborative, inclusive, and dedicated to growth. At Infinity, we don’t just offer jobs—we create opportunities to grow, thrive, and perform at your best.

Role Overview:

Join a fast-growing Customer Acquisition company where your energy, drive, and people skills will take you far!
We’re looking for motivated Outbound Sales Representatives to join our high-performing Sales team. If you have experience in sales, retail sales, or hospitality - and love a fast-paced environment with big rewards - this is the place for you. This role will require reaching out to Current account holders who do not have a full-service package for their home needs. This opportunity includes cross selling and up selling additional package options for customers.

Why You’ll Love Working Here:

· Competitive pay + capped commission

· Career growth & internal promotions

· Fun, energetic team culture

· Beautiful facilities & break areas

· Full benefits package at full time (health, dental, vision, etc.)

· Paid training + continuous coaching

Responsibilities:

• • Outbound calling using a provided lead list?
• • Identify coverages, eligible coverages and upsell the customer to additional products.
• • Accurately disclose terms and conditions to ensure customer comprehension.
• • Effectively execute required call strategy, with active listening and excellent customer service skills, to maximize conversion opportunities.
• • Utilize strong communication skills, including clear enunciation.
• • Willingness to accept constructive feedback and make necessary improvement.
• • Meet and exceed all program KPIs.
• • Reliable attendance.
• • Perform other related duties as assigned.

Experience:

• · call centers, sales, retail, customer service, hospitality, or marketing
• · Strong communication and listening skills
• · Positive attitude and team player mindset
• · Coachable and motivated by goals
• · Resilient under pressure and able to handle rejection
• · Comfortable multitasking with tech systems
• · Passion for delivering exceptional customer experiences by executing with energy and excellence.

Education & Experience:

• · High School Diploma or equivalent preferred.
• · Minimum of 6 months of Sales experience (call center/remote, retail, hospitality, or similar).

Preferred Industries for Related Experience:

• · Call Centers / BPOs – Aligned environment in terms of volume, structure, and expectations.
• · Telecommunications – Experience with high-volume billing and technical support.
• · Strong computer skills are a must!
• · Retail or E-commerce Support – Strong customer resolution and communication background.
• · Hospitality / Travel & Transportation sales.

Physical Requirements:

• · Prolonged periods of sitting at a desk and working on a computer.
• · Ability to lift, up to 10 pounds, if necessary.