Home Warranty Specialist

At Infinity, we take pride in our commitment to Energy, Excellence, and Execution by providing Life-Changing Experiences for our employees. Through our Perform Culture, we foster an environment where individuals are empowered to achieve their best, collaborate with purpose, and drive meaningful impact.As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register, and Corridor Business Journal, including the Top Workplaces Award and Coolest Places to Work, we encourage you to join Infinity’s exceptional workforce and be part of our award-winning culture.We offer a casual dress code, a fun break room, and engaging activities and events that strengthen team connections and give back to our local communities. At Infinity, we don’t just build careers—we create opportunities to grow, thrive, and perform at the highest level.

Why Work for Infinity??

• Base pay rate is $15/hour with the potential to earn up to $210 in bonus each month.
• Up to $750 in hiring incentives offered within the first four months of employment.
• We offer paid time off for vacation, personal and sick days; along with 7 paid holidays.?
• Retirement 401(k) + match after 6-months of employment. 100% vested immediately.
• Partnered with best-in-class Blue Cross Blue Shield Health Benefits, eligible for full time employees.?
• Professional development and career pathing opportunities available – we promote from within?
• Our award-winning training program starts day 1 and will be there to support you as you grow.?
• We have a strong 10X and Perform Culture that we certify all team members on.

Role Overview

Infinity has partnered with a leading home warranty provider and is seeking highly motivated and driven individuals to join this growing program. Candidates who have a background in B2C sales and are driven by providing excellent customer experience can step into this role and make an immediate impact.

Shift:

Monday - Thursday 11:30 AM-8:00 PM Fridays 9:30 AM - 6:00 PM

Responsibilities:

• Outbound calling using a provided lead list?
• Identify coverages, eligible coverages and upsell the customer to additional products.
• Accurately disclose terms and conditions to ensure customer comprehension.
• Effectively execute required call strategy, with active listening and excellent customer service skills, to maximize conversion opportunities.
• Utilize strong communication skills, including clear enunciation.
• Willingness to accept constructive feedback and make necessary improvement.
• Meet and exceed all program KPIs.
• Reliable attendance.
• Perform other related duties as assigned.

Ideal Candidate & Qualifications:

• 1 year of contact center experience preferred
• 2 years or more of sales experience preferred
• Ability to maintain broad knowledge of client products and services
• Comfortability in using multiple technology systems, effectively
• Think quick and rebuttal objections
• Passion for delivering exceptional customer experiences, by executing with energy and excellence
• Ability to project a positive and professional attitude towards all customers

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.

Expected hours: 

• 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location:

• In person