Homecare Office Assistant

Job Summary:

The Homecare Office Assistant provides clerical support for the Homecare Services Department under the supervision of the Homecare Coordinator.  The ideal candidate is organized, detail-oriented, compassionate, and skilled in balancing administrative tasks with client and staff support.

Duties:

• Answer phones, take messages, and direct calls as needed
• Assist the Homecare Coordinator in developing and revising weekly schedules for caregivers, both full and part time, to provide in home services including but not limited to Homemaker, Personal Care, Chore and Respite to clients, being mindful of efficiency and client preference 
• Manage communication between clients, caregivers, case managers, and other Council on Aging personnel regarding client needs and services
• Establish and maintain client files, ensuring information in databases is accurate and up to date
• Review caregiver paperwork for accuracy, enter service information into databases, and file paperwork accordingly
• Prepare reports, correspondence, and billing documents as needed
• Assist with billing services through various funding sources as requested
• Perform in-home visits as required
• Understand and abide by HIPAA and Agency policies to protect client privacy and maintain client confidentiality

Qualifications:

• High school diploma or equivalent
• Able to clearly read, write, speak, and understand English
• Possess superb organizational skills and maintain accurate records
• Strong interpersonal skills with individuals from a wide range of backgrounds
• Work in a fast-paced environment and excel in time management
• Possess professional telephone skills and etiquette
• Be energetic, self-motivated, and flexible
• Proven record of reliability through a strong attendance record
• Possess functional knowledge of the demographics of the service area
• Strong knowledge of and experience using Microsoft Word and Excel
• Lift up to fifty pounds
• Basic understanding of Passport/MyCare/Homecare Services is preferred but not required