Homecare Onboarding Specialist

Company Overview: Empowering Health, Enriching Lives: True Care’s Enduring Mission

At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.

We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare

Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.

At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.

Position title: Onboarding Specialist

Reports To: Senior Branch Manager

Job Summary: The Onboarding Specialist works closely with our HHA Recruitment team. He/she is the first point of contact to guide members them through the application process efficiently. The Caregiver Applicant Specialist is also responsible for reviewing and processing incoming HHA applications via paper and internet, as well as managing and following up on pending applications to resolve them.

Work Schedule: Full-Time | 4 Weekdays + 1 Weekend Day (Flexible)

Responsibilities include:

• Compliance and Onboarding


• Screen all caregivers by conducting a thorough interview to ensure they meet True Care standards


•  Work with caregivers to guide them in submitting all required paperwork and medical documentation via phone and in-person


• Assist with translating for applicants and help with the digital applications for those who need it


• Review all medical and I9 paperwork submitted is acceptable


• Assist with scheduling medical appointments for those who are authorized and in need of tests performed to complete their paperwork


• Upload all documentation and document notes on the network drive, Acuity, HubSpot, and HHAX accordingly


• Audit all completed application profiles prior to orientation for compliance accuracy


• Complete reference verification calls as needed


• Assist with scheduling orientation and in-service as needed


• Maintain HIPAA compliance and regulations


• Caregiver Engagement


• Kindly greet all visitors who walk into the office and provide the best possible support


• Demonstrate service excellence and positive interpersonal relations in dealing with others, including patients, families, employees, managers, and medical staff


• Coordinate and communicate with various staff in accordance with company policies and to the benefit of our caregivers


• Answer calls, respond to emails, and return voicemails in a timely manner. Maintain open communication with applicants and employees


• Organizational Participation


• Encourage visitors to follow True Care on social media and leave a Google review


• Provide suggestions and feedback for process improvements and efficiency


• Participate in company-wide initiatives to feel connected to the entire organization

Job requirements:

• High School diploma or GED equivalent.


• Bilingual fluency in Creole is required.


• Familiarity with HHA eXchange and HubSpot is highly preferred.


• Exceptional interpersonal and communication abilities. Capable of handling sensitive situations with empathy and professionalism.


• Demonstrated experience in providing outstanding service, particularly to our caregivers.


• Adaptability to work in a fast-paced environment, managing multiple tasks simultaneously.


• Maintain a professional demeanor in various circumstances.
  
  

True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.