Homeless Programs Coordinator

CORE VALUES

The core values of Community Health Center of Southeast Kansas, Inc. (CHC/SEK) are dignity and stewardship. Each staff member is expected to perform their job duties in a way that preserves dignity for our patients and maintains good stewardship of our resources. 

GENERAL DESCRIPTION OF POSITION

The Homeless Program Coordinator, through CHC/SEK’s subsidiary, Building Health, Inc., is motivated and passionate about improving housing and health outcomes for people who are, or are at risk of, experiencing homelessness. The Homeless Programs Coordinator will be responsible for completing homeless certifications, coordinated entry assessments, housing stability plans, and effectively coordinating all key stakeholders involved in a program participants’ housing plan while also ensuring compliance with regulatory guidance. 

This position supports, informs, and guides the work of projects providing outcome-driven services contributing to long-term positive changes in the lives of their program participants. A successful Homeless Programs Coordinator will be a creative problem solver, a compassionate care provider, a community collaborator, and skilled at navigating the challenges of the rental housing industry in Southeast Kansas.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Stakeholder Coordination and Engagement: Develop and maintain effective working relationships with key stakeholders, including law enforcement, behavioral health and addiction treatment providers, social service organizations, healthcare providers, and housing providers. Facilitate regular meetings and communication channels to ensure effective collaboration and coordination.  
• Education Coordination: Based on the assessed needs of the community and program participants, identify educational and enrichment opportunities, schedule such opportunities at The Station, facilitate the smooth execution of such opportunities, and maintain data records of program use.
• Case Management and Monitoring: Execute the intake, assessment, and housing stability plans of participants. Track participant progress and compliance with housing plans by communicating with partnering organizations and advocating for program participants. 
• Data Management: Record pertinent data in appropriate databases and maintain client files to be audit ready. Participate in program evaluation, using data to inform program design. 
• Advocacy: Advocate for their program participants as they engage in education, employment search, housing search, and healthcare navigation as determined in their housing stability plan.
• Resource Management: Identify opportunities for additional funding, grants, or partnerships to enhance program resources and services and share with Program Management.
• Education and Training: Attend training sessions and educational programs as assigned.
• Communication and Public Relations: Represent the Homeless Programs in various forums, including meetings, conferences, and public events. Follow a communication strategy to ensure consistent messaging of the Homeless Programs within the community and among potential participants. 
• Outreach Services: Participate in team-based outreach services designed to build relationships with people who are living in places not meant for human habitation with the explicit goals of linking people with housing and healthcare.
• Place-Based Services: Serve as a role model for community organizations, program participants, and volunteers at The Station, once constructed.

The essential functions listed are not an exhaustive list of every task the employee is required to complete. Employees are expected to perform all other duties as assigned.

QUALIFICATIONS

• A combination of related education or experience working in social work, behavioral health, public health, criminal justice, addiction treatment, community and family services, case management, or related fields.
• Lived experience of housing insecurity or homelessness is preferred.
• Bachelor’s or higher degree in Social Work, Psychology, Behavioral Health, preferred.
• Must have a valid Drivers License as travel is required.
• Certified Community Health Worker within 1 year of hire.
• Basic Life Support (BLS) through American Heart Association (AHA) within 90 days of hire.

KNOWLEDGE, SKILLS AND ABILITIES

• Must possess and demonstrate a high degree of leadership, organizational ability, and both written and oral communication skills. Must possess ability to work in a dynamic, fast-paced environment. 
• Social and cultural sensitivity appropriate to ethnically and economically diverse patient-and employee-base.
• Demonstrate knowledge of the rationale of appropriate patient care.
• Communicates through appropriate channels. Use proper chain of command for patient complaints.
• Ability to handle emergency situations calmly and effectively.
• Must be computer literate. Proficiency in using relevant software and technology for data management and reporting. 
• Must be able to maintain good interpersonal relationships with co-workers and other members of the organization.
• Provide customer service in accordance with the organization’s mission.
• Be courteous and respectful when interacting with patients and family members.
• Maintain patient confidentiality in accordance with organization’s policies, procedures, and HIPAA requirements.
• Strong understanding of socioeconomic cultural differences.
• Must have a strong desire to assist people who are experiencing homelessness, including those with severe and persistent mental illness, substance used disorder, and/or co-occurring disorders.

WORKING CONDITIONS

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand. The employee is occasionally required to walk. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.