Homeownership Single Family Clerk

Description

SUMMARY

Provides clerical support to the Single-Family Team as assigned by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•  Maintains professional appearance and behavior.
•  Delivers exceptional customer service to all external and internal customers.  
• Answer phone, send prepared e-mails, receive and distribute faxes, open and routes incoming mail, send prepared general email correspondence and outgoing mail.
• Responsible for maintaining knowledge of all regulations, policy, and procedures for use in the daily processing and administration of the Single Family Down Payment and/or Closing Cost Assistance Program, as it relates to duties performed.
• Responsible for the preparation and maintenance of marketing materials for in-house and external training for partners; lenders, realtors, agency, and the public. 
• Provide basic information to participants and others who make general inquiries on loan application process, program requirements and general knowledge via telephone and sending template email correspondence. 
• Responsible for maintaining secure access to program-related software and ensuring that all security concerns regarding software, ID requests, access, and passwords are followed.
• Responsible for daily monitoring of a shared mailbox’s emails, processing the emails as trained, naming the emails, logging in review, conditions and closing documents where necessary and notifying staff of said document receipt.
• Provide responses to general and participant inquiries, via telephone and email, regarding program procedures, IRS compliance and FHA, VA and Conventional guidelines for applicable Single Family Loan programs. 
• Responsible for ensuring documents are accurate and complete through the Quality Control process, and report errors as needed.
• May serve as a back up to staff by entering daily interest rate changes.
• Responsible for maintaining and updating various software programs for reporting, tracking, and communication purposes.
• Updates Single Family information on the OHFA website, as needed.
• Assists in the preparation, organization, and finalization of Single Family data, documentation, and reporting requirements.  

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and six months to one-year related experience and/or training preferred; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percent.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER KNOWLEDGE, SKILLS, AND ABILITIES

Basic Skills: Ability to communicate with all people in a calm and patient manner. Ability to give a positive and professional image of the Agency. Knowledge of correct grammar usage, spelling, punctuation, and required formats. Computer literacy, including personal computing, accuracy in data entry, knowledge of program-related software, Word, Excel, and Outlook. Personal management, including time management, interpersonal skills, integrity, ethics. Knowledge of modern office practices and procedures. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the job duties, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand, walk; and use hands to finger, handle, or feel. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

NOTE: Applicant will be required to pass a drug-screening test and criminal background check as a condition of employment.