Job Description: Hose Assembly & Installation Technician
About PIRTEK USA
PIRTEK is proud to be the nation’s leading provider for on-site hydraulic and industrial hose assembly and replacement. Our success is driven by a team of dedicated franchise partners and team members who are guided by our core values:
· People – We foster an environment of mutual trust and respect.
· Integrity – We conduct ourselves with fairness and integrity.
· Real – We are authentic and transparent with stakeholders.
· Teamwork – We believe collaboration and teamwork drives great results.
· Excellence – We strive for excellence and provide the best service to our customers.
· Kaizen – We continuously improve in every way.
PIRTEK operates brick-and-mortar service centers and purpose-built mobile service units, which boast a 1-hour ETA for on-site emergency hose services, available 24/7/365, setting us above the competition. Come join our growing team and keep your community operating!
Job Description
PIRTEK is hiring for a Hose Assembly & Installation Technician to service, assemble, and install hydraulic and industrial hoses for a diverse customer base in varying environmental conditions. This is a messy job that requires manual labor and on-call hours (on-call with incentive pay), so dedication and grit is essential.
We are looking for highly driven and self-sufficient individuals with excellent communication and customer service skills. Our most successful Technicians are natural problem solvers, mechanically inclined, enjoy working with their hands, and show passion and perseverance through their work.
Each Hose Assembly & Installation Technician is provided complete training on industry knowledge, PIRTEK processes, safety standards, and how to operate your purpose-built mobile service unit. PIRTEK also provides support through a 24/7 hotline for Technicians to ask technical questions.
Responsibilities
· Adhere to all industry and PIRTEK safety standards
· Carry out service calls & customer acquisition visits in your local area
· Identify faulty hoses and/ or hose assemblies to service the customers’ needs
· Remove worn or broken hoses before fabricating and installing the new replacement
· Ensure oil spills/ environmental contaminants, due to hose failure and/ or repair, are cleaned or contained to the customer’s satisfaction (as well as federal, state, and local regulations)
Input service details into the online database to create accurate invoices
· Develop relationships with new and existing customers
· Maintain mobile service unit, tools, and equipment
· Ensure customer satisfaction by resolving issues on-site and conducting frequent follow-up visits
· Participate in the rotating On-Call schedule (with increased incentive pay)
· Perform other related duties as assigned
Work Environment
You will be operating out of a PIRTEK Service & Supply Center in a purpose-built mobile service unit – a workshop-van that is outfitted with all the tools and machinery needed to successfully service your local area.
· Territory-based service areas
· Service locations may differ in terrain, noise level, temperature, common amenities available, etc.
· Oil, grease, lubricant, and other “messy” substances are frequently used
· You may be required to travel for training initiatives, at no cost to you
Skills & Abilities Needed
· Sit, stand, kneel, bend, and/or stoop from moderate to extended periods
· Safely use ladders, step-ups, stairs, etc.
· Mechanically inclined – consistent use of hand tools & specialized equipment is required
· Good communication skills (verbal and written)
· Self-motivated & positive attitude through difficult jobs
· Able to work individually and as a team
· Lift up to 50 pounds
· Can safely & lawfully drive a large work van
· Ability to troubleshoot and problem solve under pressure with minimal to no supervision
Qualifications
· High School diploma or GED
· Driver’s License with clean driving record
· Experience in industrial development & construction, automobile/ marine/ field mechanics, or a related industry is a plus
Hydraulic cylinder repair or related hydraulic experience is a plus
· Ability to pass a background check & drug screening
Benefits
· Competitive compensation (increases with relevant experience)
· On-call incentive pay
· Certified training program & 24/7 support hotline
· Company vehicle & phone
· Paid Time Off & holidays
· Career advancement & promotions from within
Be part of one of the fastest-growing franchises in the U.S. while keeping America's essential industries operating.
PIRTEK is committed to providing world-class service while helping others in the organization succeed. We embrace change and innovation, and strive to be giving participants in the communities we serve. Above all, PIRTEK values integrity as we hold ourselves fully and personally accountable in all our dealings.
We provide our customers with the fastest hydraulic and industrial hose maintenance and replacement services through on-site mobile and retail PIRTEK Service & Supply centers throughout the United States.
Whether you're just starting or looking to advance your career, you'll find a supportive culture with teams characterized by honesty and integrity. As a Mobile Sales and Service Technician, you will be helping a small business owner grow their local business and enjoy a career where no two days are the same. You will also be provided a company vehicle to use while commuting to and from work.
PIRTEK franchises are locally owned and operated by people interested in your success. Many Mobile Sales and Service Technicians go on to become Operation Managers, Business Managers, and even Franchise Owners themselves.
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