Hospice Clinical Coordinator

Optimal Care is where your dedication meets a rewarding career. 

As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.
We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. 

What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. 

Exceptional Benefits:

• Minimum of 3 Weeks Paid Time Off (PTO) 


• Company Vehicle Program 


• Flexible Work Schedule 


• Mentorship Culture


• Medical, Dental, and Vision Insurance 


• 401(k) Retirement Plan 


• Mileage Reimbursement 


• Cutting Edge Technology

Key Responsibilities 

Optimal Care Hospice Clinical Coordinators are responsible for answering inquiries, disseminating information, and assisting with the daily operations of the organization. The Clinical Coordinator establishes and maintains effective, efficient systems of communication flow between Clinical Supervisors, the clinical team, patients, and their families. 

In this role you will be responsible for: 

• Answering all phone calls and communicating with appropriate staff for patient evaluation 

• Scheduling patients for visits 

• Processing all workflow daily 

• Preparing dashboards 

• Performing field staff bag check 

• Maintaining organized, effective, and efficient systems and communication to ensure the continuity of quality patient care delivered 

• Accurately data processing all necessary information into the EMR software for immediate use 

• Maintaining documentation in EMR 

• Assisting supervisor with meetings 

Required Qualifications 

• High School Diploma or GED 

• Interpersonal skills and ability to communicate professionally and effectively with team members, patients, and caregivers 

• Knowledge of medical terminology 

• Demonstrate problem-solving and conflict-resolution skills, organizational skills, and attention to detail 

• Strong verbal and written communication skills 

• Ability to operate computer equipment, FAX, and photocopy machines necessary 

• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint 

Desired Qualifications 

• Associate Degree preferred 

• 1-year experience in a health care setting preferred 

• Familiarity with Electronic Medical Record (EMR) systems 

Location 

• Office Location: 
  

  770 Kenmoor Ave, Suite 100, Grand Rapids, MI 49546

  
  

Hours 

• Office Hours: 8:00 am – 5:00 pm, Monday through Friday