Hospice - Clinical Sales Liaison - Austin

Position Objective: Are you looking for a position to impact patients and families? Are you searching for a company that is focused on a culture of caring where best in class patient care is the priority? If so, apply now as a Hospice Clinical Liaison of Kindful Health!

Job Summary: A Hospice Clinical Liaison of Kindful Health is an integral part of our team. The Clinical Liaison is responsible for establishing and developing new business contacts, maintaining current relationships and developing and implementing a sales and marketing plan to cover the assigned sales/marketing region. The Clinical Liaison must be comfortable communicating with patients, families, co-workers, physicians, social workers, discharge planners and our external vendors.

Essential Education and Experience: Associate's degree required and at least two years of Hospice sales or Hospice clinical experience required. The Clinical Liaison must have and maintain a valid LVN or RN licensure.

Responsibilities & Duties:

• Generates qualified, professional referrals to achieve hospice admissions to meet short and long-term target account goals.

• Maintains a complete, up-to-date record of referral sources including physicians, hospitals, skilled nursing and senior living facilities' management, discharge planners and case managers within an assigned territory in the CRM

• Responsible for assisting the care center in obtaining all required documentation to complete the referral to admission process.


• Evaluates patient referrals to determine appropriateness for admission to hospice.


• Provides consultation and counseling to referrers, patients and/or families about Kindful's hospice care options.


• Communicates all patient health, financial, psycho-social, spiritual, medical & DME needs to the care center & coordinates with the care team to ensure Kindful allocates appropriate resources to meet patient needs. Ensures that needed equipment and services are in place prior to patients' return to place of care.


• Acts as liaison to patients and families during the transitional period between patient's discharge and the initiation of hospice services.

• Masters essentials of the sales model and utilizes the sales process daily.

• Develops and maintains client relationships within a competitive marketplace.


• Establishes and promotes ongoing collaborative relationships with referral sources, institutional personnel and other facilities to ensure the coordination of appropriate referrals.

• Prepares business plans and maintains target lists. Prioritizes accounts in accordance with the market sales plan.

• Responds to customer complaints in a timely manner.

• Performs other duties as assigned.

Qualifications & Skills: The best candidate for this opportunity demonstrates mastery of all facets of hospice care and displays a communication style that makes everyone who works with them want to do their best. This team member is happy in the field, providing patient care and embraces new opportunities to learn and grow.

Kindful will run a state and national background check on all potential employees.