Hospice Clinical Team Assitant

Why Croí Health?

Croí Health is a mission-driven, non-profit organization providing home health, palliative, hospice, and wellness services across 27 communities, from Milton to Plymouth. Consistently earning five-star CMS ratings, we lead with innovation, quality, and heart.

Join us and make a difference every day—because here, caring is more than what we do, it’s who we are.

As a Clinical Team Assistant for our Hospice Team to serve as the first point of contact for patients, families, and referral partners. In this role, you will manage incoming referrals, helping to ensure a seamless onboarding experience onto our services. The Hospice Clinical Team Assistant plays a critical role in supporting timely access to care by efficiently reviewing referral information, verifying eligibility, and collaborating with clinical and operational teams  This position is fully onsite 40 hrs per week in our office location in Norwell, MA.

Schedule: Monday - Friday 8:00am - 5:00pm

Compensation:23.00/hr. - 28.00/hr. 

What will you be doing:

The ideal candidate is highly organized, customer-focused, and skilled in communication and problem-solving. This position requires the ability to handle a high volume of referrals with accuracy, maintain compliance with regulatory standards, and build strong relationships with healthcare providers and internal stakeholders. If you are passionate about helping others and thrive in a fast-paced healthcare environment, we encourage you to apply. 

Essential Functions:

• Fields calls from referral sources; also retrieve e-faxes and/or e-mails for requests for service; obtain all necessary patient information.


• Screen potential referrals for appropriateness as established by Agency protocols. 


• Coordinate with other staff to assure effective and efficient processing of referrals; i.e. forward necessary information and documentation to clinical staff and medical records as appropriate.


• Responsible for clerical accuracy and documentation of department-specific orders.


• Establish and maintain open lines of communication with referral sources to promote good community relations.


• Work with Billing Specialists on detailed insurance issues.


• Troubleshoots problems; assists and trains staff members and makes suggestions/recommendations for process improvements.


• Market Agency services and educate referral sources in order to support the goals of the Agency in order to grow.


• Performs duties necessary to maintain quality standards.

Non-Essential Functions:

• Assures Agency compliance with all federal and state laws as well as adhering to Croí Health Corporate Compliance policy in the prevention of fraud and abuse on behalf of the Agency.


• Performs other Agency-related duties, as assigned.

What we're looking for in you:

• High school diploma required, AS in Secretarial Science preferred. 


• Minimum of two years of office (clerical) related experience required, in a health care setting strongly preferred.


• Working kndowledge of medical terminology


• Prior experience as multi-disciplinary scheduler preferred.


• Strong proficiency in the English language.


• Proficient in Microsoft Word and Excel.


• Excellent computer and keyboarding skills required


• Congenial and positive attitude


• Able to function cooperatively as a team member


• Highly organized, flexible and dependable


• Able to work under pressure and meet deadlines and meet the agency's attendance requirements


• Able to sit for prolonged periods (usually at computer)

Croí Health complies with applicable federal and state civil rights laws and does not discriminate, exclude people or treat them less favorably because of race, color, creed, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, including intersex traits, pregnancy, or related conditions, sexual orientation, gender identity and sex stereotypes), age, disability (including mental illness and substance abuse disorders), genetic material, veteran status, communicable disease, natural or protective hairstyles or any combination, thereof with regard to admission, access to treatment or employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.