Hospice Community Liaison

About YoloCares:  

YoloCares, ranked in the TOP 1% of all providers in California, and nationally ranked as a BEST PLACE TO WORK, is searching for its next Hospice Community Liaison. As a community founded and community grounded nonprofit with a nearly 50-year track record of being experts in caring for people with a life-limiting illness, we are recruiting someone who is passionate about and seasoned in end-of-life care and who has superb communication skills. 

Our team of professionals see their work . . . not as work, but as a human response to an inner voice. For them, it is a calling, a vocation. The quality of their work, and commitment to our mission is evidenced in the reality that YoloCares: 

•  Ranks in the top 1% nationally and in the State of California for quality of care. 
•  Has ranked five times as a Best Place To Work by Modern Healthcare. 
• Was the first California healthcare provider accepted into the prestigious National Partnership for Healthcare & Hospice Innovation. 
• Opened the West Coast’s first community/housing program for terminally ill individuals who are also experiencing homelessness. 
• Created a unique five-star adult day program in Davis. 

Position Summary

The Hospice Community Liaison will nurture and acquire new clients and business opportunities, driving growth and profitability for the hospice business unit.  This person will identify and develop new business opportunities, and build meaningful relationships with referral partners, hospitals, clinics, physician groups, and all types of skilled nursing and senior living communities. The liaison will also evaluate existing partnerships and sales efforts with an eye toward building on what works and changing what doesn't. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Maintain existing business while achieving sustainable growth and market expansion 
• Build and maintain relationships with referral partners, payors, customers, hospitals, clinics, skilled nursing facilities, and assisted-living communities. 
• Evaluate existing partnerships and sales efforts with an eye toward building on what works and changing what doesn’t. 
• Identify and develop new business opportunities. 
• Manage key client relationships and work to build new ones. 
• Expand the profile and reach of the organization and its brand. 
• Develop and strengthen internal and external relationships and processes that will lead to increased lead generation and market share. 
• Provide guidance and support to other hospice team members. 
• Build cross-functional teams to guide and nourish sustainable, long-term growth. 
• Track emerging markets and trends. 
• Collaborate with the clinical team to ensure a seamless and positive experience for patients and their families. 
• Identify and recommend new services. 
• Propose and develop strategic partnerships. 
• Research and identify new markets. 
• Fulfill requests for proposals (RFPs) from potential partners and customers. 
• Examine and analyze marketing and sales data to measure the effectiveness of sales and marketing initiatives. 

Note: The above statements are intended to be a representative summary of the major duties and responsibilities performed by the incumbent of this job. The incumbent may, from time to time, be requested to perform job-related tasks other than those stated.

POSITION QUALIFICATIONS  

• Relationship management 
• Leadership, management, and mentoring skills 
• Knowledge of product and sector 
• Financial and business acumen 
• Excellent presentation and communication skills 
• Ability to communicate accessibly and concisely about a product or service to outsiders, including prospective customers and clients, partners, and referral partners 
• Effective organizational skills 
• Negotiation skills 
• Familiarity with technology and platforms used in the field 
• Research and analytical skills 
• Interpersonal and customer-service skills 
• Big-picture thinking 
• Lead generation and management experience 
• Fast learner 
• Enthusiasm, sincerity, and passion 

 EDUCATION, EXPERIENCE, & LICENSING REQUIREMENTS:

• Bachelor’s degree in business administration, marketing, or related field, MBA a plus
• 5-10 years’ sales or marketing experience
• 3-5 years’ supervisory or management experience

PHYSICAL & OTHER JOB SPECIFICATIONS

• Able to hear, speak, read, write, and type well enough to perform required job duties.
• Ability and willingness to maintain and drive a personal vehicle. 
• Must have a valid California driver’s license and state-required automobile insurance if driving for YoloCares business.

Yearly Salary:  $80,000 - $90,000 

Potential Bonus: Up to 30% of base salary