Hospice Coordinator Lead

• Regularly check in with HCs to provide guidance, support and address team needs.
• Assist HCs in professional development, goal setting and skill enhancement.
• Assist with the onboarding process for new employees, ensuring they feel comfortable and supported.
• Provide training and guidance to new teammates during their transition into the team.
• Address urgent issues or “fires” daily, solving problems and supporting service recovery as needed.
• Maintain awareness of team members’ PTO and assist in coordinating coverage for a smooth workflow.
• Communicate time off plans effectively with the team.

• Contribute to and lead project work as applicable, ensuring timely completion and alignment with team goals.

• Provide ongoing support and coaching to HCs.
• Develop initiatives to continuously improve team performance.
• Lead pilot initiatives for new or updated processes.
• Track individual and team performance, providing constructive feedback during 1:1 meetings.
• Provide coaching and real-time support to HCs in navigating effective, respectful communication with Clinical Supervisors, helping translate clinical needs into operationally appropriate actions and ensuring alignment across teams.
• Address any performance concerns and develop plans for improvement.
• Assist in preparing for and conducting annual performance reviews for HC team members.
• Hold yourself and team members accountable for performance, taking initiative in addressing difficult conversations when necessary.

• 60% of the role will be focused on individual work, including performance tracking, 1:1 meetings and project work.
• 40% will focus on leadership and team responsibilities, such as coaching, coverage planning and process improvements.

• Proven experience in customer service or team leadership role.
• Strong understanding of Bloom’s values, policies and procedures.
• Previous experience in a coaching or mentoring role preferred.
• Ability to adapt to changing environments and prioritize tasks effectively.

• Competitive salary with bonuses.
• Opportunities for professional growth.
• Collaborative work environment with a passionate team making a difference in healthcare.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan.
• Employer-paid basic life and AD&D insurance.
• Generous PTO and paid holidays.
• Annual continued education allowance.

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