Hospice - Patient Care Manager

Our people are the difference.

Transitions Care is a leading hospice organization that has changed the hospice experience for patients, families, and team members. Imagine a healthcare company that provides 24/7 access to services in the comfort of the patient's home - providing the physical, emotional, and spiritual support that allows a patient to focus on living.

At Transitions, you don't have to imagine! Apply now to join our team and experience the Transitions difference!

A Patient Care Manager at Transitions Care is a member of the leadership team that works collaboratively with the Administrator/Director of Nursing with all patient care activities to ensure the delivery of safe and efficient patient care which adheres to relevant standards of accepted nursing, regulatory, medical practice, and payer source criteria. The PCM works to offer support and education to team members that is consistent with the identified needs based on a review of the documentation, compliance audits and reported areas of weakness.

Major Responsibilities

• Responsible for team compliance with policies and procedures as well as compliance with local, state, and federal regulatory requirements governing the practice of the assigned team.
• Reviews admission documentation for appropriateness of care and consistency of documentation in coordination with the Director of Nursing.
• Assists the Administrator/Director of Nursing with adherence to the policy and procedure manuals that establish and support the highest possible quality of care to patients and families.
• Serves as a contributing member for Interdisciplinary Group, Quality Assurance Performance Improvement initiatives, including completion of chart audits and strategic agency planning.
• Ensures that the plan of care meets all regulatory requirements including appropriate personalization based on the patient’s initial and ongoing assessment.
• Reviews hospice team death, discharge, transfer, revocation, and level of care change documentation ensuring all regulatory components are met.
• Ensures all appropriate external documentation is obtained including but not limited to: History & physicals, diagnostic imaging, lab work (as available), power of attorney (POA) paperwork, and POLST paperwork.
• Works collaboratively with the field staff to assure documentation is complete and consistent with care and reflects legal requirements.
• Compiles, trends, and reports quality data in the following areas: patient care, safety, risk management, infection control, outcomes, and patient satisfaction.
• Ensures compliance with CMS submission requirement (HIS)
• Maintains current knowledge related to Medicare Conditions of Participation and accrediting organization standards to ensure that the organization is compliant with state, federal and accreditation guidelines, as appropriate.
• Participate in staff meetings, department meetings, team meetings, briefings, in-services, and other related activities as needed.
• Conduct all business activities in a professional and ethical manner.

Benefits We Offer

• Competitive salary
• Medical / Dental / Vision Insurance plans
• Life Insurance
• 401(k) matching
• Company Equipment
• Paid Time Off

Education and Experience

• Graduate of an accredited school of nursing. BSN preferred.
• Valid license as a Registered Nurse in the state of employment.
• Certification as a Certified Hospice and Palliative Care Nurse (CHPN) preferred
• Current Basic Life Support Certification
• Valid Driver’s License & active car insurance
• Minimum of three (3) years of hospice experience required
• Minimum one-year of field-based current nursing experience is recommended.
• Good written and verbal communication skills.
• Sensitive to the needs of terminally ill patients and families and one's own feelings about dying and death.
• Excellent time management and organizational skills are essential.
• Critical thinking skills and ability to solve problems.
• Strong computer skills are required, such as, email, and prior experience working with electronic medical records.