Hospice Triage Coordinator

Optimal Care is where your dedication meets a rewarding career. 

As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. 

What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. 

Exceptional Benefits:

• Minimum of 3 Weeks Paid Time Off (PTO) 


• Company Vehicle Program for field roles


• Medical, Dental, and Vision Insurance


• HSA and FSA options including Dependent Care


• Company paid Short Term Disability


• Company paid Life Insurance


• 401(k) with Employer Match


• Mileage Reimbursement 


• Pet Insurance


• ID and Fraud Protection


• And more...

Key Responsibilities 

The Triage Coordinator is responsible for the coordination of all after hours calls, after hours orders, and after-hours communication with on-call provider, patients, facilities, and families for Hospice. Responsibilities are completed with limited supervision and after hours. This position requires initiative, creative problem resolution, time management, excellent phone and electronic communication skills, service excellence and a desire to work within a practice that centers around and with a geriatric population. 

In this role you will be responsible for: 

• Communicates significant findings, problems, changes in condition or environment to the primary care providers and other personnel involved with patient care


• Performs well under stress and in emergency situations


• Assumes primary responsibility for “after hours” including planning, coordinating, implementing, and assisting with the evaluation of the plan of care for patients, families and facilities


• Develops and maintains positive working relationships with others. Helps others when needed without necessarily being asked to do so


• Maintains confidentiality of patient and employee information. Shares information only in accordance with policy


• Answer telephone calls after hours and responds to any concern or change in patient condition


• Provides support and direction to agency staff, health care professionals patients, and families related to health care concerns 

Required Qualifications 

• High School Diploma or GED 


• Minimum one (1) year of experience in medical field, medical office experience or related position 


• Ability to operate computer equipment, Fax and photocopy machines necessary 


• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint 


• Knowledge of medical terminology 


• Excellent verbal and written communication skills 

Desired Qualifications 

• Associate Degree preferred


• CNA or MA certification preferred


• Experience with geriatric population and/or caregivers preferred


• Familiarity with Ethizo EMR preferred

Location 

• Home Office: 770 Kenmoor Ave Suite 100, Grand Rapids, MI 49546

Hours 

• This position is 36 hours per week


• 11:00 AM – 11:30 PM, Monday through Friday


• Every other weekend (Saturday & Sunday) 8:00 AM - 8:30 PM