Hospital Discharge Planning Specialist

Description

•  Limitless growth and career advancement opportunities
•  Increased pay, based on annual performance reviews
• Career development offered internally through our Organizational Development & Learning Department
• Generous PTO program – up to 3 weeks off your first year with continued accruals each pay period
• 9 paid holidays per year
• Wellness Program - Offering access to an expert Health Coach and wellness incentives to lower cost
• Tuition reimbursement up to $1,000
• Affordable health care plans: Medical, Vision, and Dental
• H.S.A., H.R.A, F.S.A. (with select medical plans)
• Free Short-Term Disability and Life/AD&D Insurance up to $100,000
• 403(b) retirement plans with company match.
• Employee Assistance Program
• Voluntary benefits: Long-Term Disability, Pet Insurance, Additional Life/AD&D Insurance, and much more!

• High School Diploma / GED or Associates Degree with a combination of eight (8) years’ direct care experience, required.
• Bachelor’s degree in behavioral health or related field and three (3) years direct care experience, preferred.
• Previous experience in behavioral health or primary care with duties of case management and care coordination, preferred.
• Demonstrated experience and knowledge in discharge planning and readmission prevention processes, preferred.
• Must have a Level 1 fingerprint clearance card issued by Arizona Department of Public Safety of eligible to receive within eight (8) weeks of hire.
• Must possess a valid AZ Driver’s License and meet Copa’s driving requirements.

• Under the oversight of the Copa Clinical Director and Director of Medical Management, implements the Copa Hospital Readmission and Discharge Coordination protocol.
• Collaborates with the Inpatient and Outpatient Care Team, assess individual needs to develop a plan with member that promotes long-term health and reduces the likelihood of re-admission. Serves as an added resource to the assigned primary case manager to facilitate individual engagement and follow-up in care, understand and implement post-discharge/post-visit medical orders and to coordinate more specialized post-discharge/post-visit placements (including skilled nursing centers, home health, and residential settings).
• Facilitate communication and coordination with the Inpatient Team, RBHA, outpatient team-centered team, and family and/ or natural supports, in order to develop and implement the discharge plan.
• Completes all necessary discharge planning documents and submits documentation and referral packages in a timely manner to the RBHA and community providers.
• Coordinates with the Copa care team to ensure scheduling of post-discharge appointments within 72 hours of the discharge. Ensures follow-through with discharge recommendations and services, and identifies gaps in services
• Ensures the care team implements necessary post-discharge services, including medication re-fills, transportation and needed follow up supports, including weekend and after hour visits.
• Facilitates coordination and tracking of service referrals identified on the individual’s discharge plan.
• Travel as required to attend discharge staffing, appointments, to obtain vital records and to attend community-based appointments as needed.
• Serve as the primary responsible contact for CPRP Notifications and Hospital admissions/discharge notifications and alerts through the health information network.
• Remain available to answer any questions or provide support as necessary after member discharge.

• Maintain company’s productivity and quality measures.
• Complete all required documentation in a timely manner consistent with company guidelines.
• Manage and complete assigned work tasks by deadlines.
• Participate in regular staff meetings, required training programs, clinical supervision, etc.
• May be required to be part of an on-call rotation after hours.
• Other duties as assigned.