Hospital Services Delivery Representative

General Summary

Responsible to drive company supplied vehicles to deliver and pick up blood, blood components, tissue products and patient samples for testing as required in a timely manner. Perform data entry of information into routing software mobile devices. Perform specialized irradiation procedures as requested.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Major Duties and Responsibilities

Essential Tasks

·         Assist with daily inventory of blood and blood components.

·         Prepare blood products for shipment in accordance with SOPs and established guidelines.

·         Make deliveries by driving to area hospitals and commercial carriers in a timely manner.

·         Drive to pick up blood and blood components at hospitals, donor sites, blood drives and other locations as required.

·         Perform Irradiation Procedures.

·         Execute assigned pick-ups, deliveries, and special instructions in accordance with guidance and prioritization provided by Shift Coordinator.

·         Recognize equipment malfunctions and technical problems; take appropriate steps in solving and notifying supervisory personnel as required.

·         Complete and submit trip sheets daily if required.

·         Operate computer terminal.

·         Keep vehicles fueled.

·         Operate vehicles in a safe manner and abide by all traffic laws.

·         Promptly report vehicle repair needs.

·         Participate in continuing education by attending in service training, seminars, and other workshops as required.

·         Perform minor vehicle maintenance.

·         Keep vehicles clean (inside and outside).

·         Monitor temperatures of blood storage equipment.

·         Exercise initiative in seeking opportunity training to develop Hospital Services Fulfillment Specialist competencies; Upon qualification will be expected to serve as alternate/interim Fulfilment Specialist as required.

·         Perform building security checks as necessary.

Performs other duties as assigned.

Non-Essential Tasks

·         Participate in/attend conferences in the field of EHS and benefits administration.Provide backup support to related HR functions as needed.

Education

Required Minimum Education

Requires a high school diploma or general equivalency diploma.

Licenses and/or Certifications

·         Certified Compensation Professional (CCP) certification preferred

·         Valid United States Driver’s License

Experience

Required Minimum Experience

·         No prior specific work experience required.

·         Requires computer experience.

Knowledge

·         Must be or become familiar with the community and area serviced.

·         Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

Skills

·         Must have excellent telephone and/or email etiquette skills.

·         Must have strong computer skills.

·         Must be capable of operating motor vehicles in all types of weather conditions.

Abilities

·         Must be able to keep information confidential.

·         Must be neat in appearance and well groomed.

·         Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner.

Travel Requirements

Will work extended hours during peak periods.