Hospital/Clinic Program Implementation Expert II - Clinical Operations

Salary Range: $11,609.73- $15,298.09 monthly

SUMMARY

The Hospital/Clinic Program Implementation Expert II – Clinical Operations, assists the Chief Operating Officer in the planning, implementation, coordination, and oversight of complex clinical operations and strategic initiatives across assigned hospital service lines at Harbor–UCLA Medical Center. The position is responsible for supporting operational excellence, patient flow and access initiatives, regulatory compliance, and organizational priorities within a large academic and safety-net healthcare environment.

This role serves as a key operational leader and collaborator, coordinating multidisciplinary teams and facilitating implementation of initiatives that support efficient, patient-centered, equitable, and high-quality care delivery.

ESSENTIAL FUNCTIONS

• Assists in directing administrative and operational functions for assigned clinical and hospital service lines.


• Leads implementation of operational initiatives, process improvements, and strategic operational plans that support organizational priorities, operational efficiency, quality, and patient outcomes.


• Establishes performance expectations and accountability measures across assigned departments and programs.


• Acts on behalf of the Chief Operating Officer as delegated.


• Leads initiatives to improve patient flow, capacity management, access to care, and operational throughput.


• Coordinates clinical operations across multidisciplinary departments and collaborates with clinical and administrative leaders to ensure continuity and integration of services, optimize workflows, and maximize resource utilization.


• Identifies and addresses operational barriers impacting patient progression, emergency department throughput, bed capacity, and delays in care.


• Partners with medical, nursing, administrative, and operational leaders in coordinating the transition, activation, and operational integration of clinical areas into new outpatient and inpatient facilities, ensuring continuity of operations, patient access, regulatory readiness, and alignment with organizational priorities.


• Ensures operational compliance with regulatory, accreditation, and organizational standards.


• Supports achievement of organizational goals related to quality, patient safety, service excellence, patient access, and equitable care delivery across assigned clinical service lines.


• Participates in performance improvement and corrective action initiatives, investigates operational concerns, and develops recommendations to improve operational outcomes and organizational performance.


• Assists in monitoring departmental compliance with hospital policies, DHS requirements, and applicable laws and regulations.


• Assists in development and oversight of departmental operational and fiscal plans.


• Monitors labor productivity, operational performance, and resource utilization metrics.


• Supports implementation of cost-containment and operational efficiency strategies while maintaining quality of care and patient access.


• Coordinates with internal departments, DHS divisions, county agencies, academic partners, and external stakeholders.

JOB QUALIFICATIONS

The ideal candidate will possess strong operational leadership experience in a complex healthcare environment, with demonstrated ability to coordinate multidisciplinary initiatives, improve operational performance, and support large-scale clinical operations.

Education/Experience

• Bachelor’s degree from an accredited college or university in healthcare administration, public administration, business administration, nursing, public health, or a closely related field.


• Master’s degree in Healthcare Administration, Business Administration, Public Health, Nursing, or related field is highly desirable.


• Significant progressively responsible experience in hospital operations, healthcare administration, clinic operations, program implementation, or healthcare performance improvement.


• Experience working in an academic medical center, safety-net hospital, integrated delivery system, or public healthcare setting preferred.


• Experience leading operational improvement initiatives, patient throughput programs, or multidisciplinary healthcare projects highly desirable.


• Experience coordinating complex operational programs involving clinical and non-clinical stakeholders preferred.

Certificates/Licenses/Clearances

• Valid California Driver’s License.


• Knowledge of HIPAA and healthcare regulatory standards required.


• Ability to successfully pass all required background, and clearance processes.


• Certification in healthcare management, quality improvement, Lean/Six Sigma, project management, or related discipline is desirable.


• Live Scan and Health Screening are required.

Other Skills, Knowledge, and Abilities

• Knowledge of hospital and clinic operations, healthcare systems, regulatory standards, and patient flow principles.


• Knowledge of Joint Commission, CMS, DHS, and other healthcare regulatory requirements.


• Strong analytical, organizational, and operational problem-solving skills.


• Ability to lead and coordinate complex operational initiatives in a fast-paced healthcare environment.


• Excellent verbal and written communication skills.


• Ability to establish collaborative working relationships across multidisciplinary teams.


• Strong project management and implementation skills.


• Ability to interpret operational data and performance metrics to support decision-making.


• Demonstrated ability to manage competing priorities and meet deadlines.


• Commitment to patient-centered care, operational excellence, equity, and continuous improvement.


• Knowledge of service line operations including Emergency Medicine, Pathology, Psychiatry, Internal Medicine, Orthopedic Surgery, Rehabilitation Services, Patient Access, Radiological Services, and Neurology.

PHYSICAL DEMANDS 

Stand: Frequently

Walk: Frequently

Sit: Frequently

Handling / Fingering: Occasionally

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Occasionally

Lift / Carry: Occasionally - Up to 10 lbs

Push/Pull: Occasionally - Up to 10 lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.