Hospitality Administrative Coordinator

Description

Interested in working with a dynamic, growing company? Are you organized, enjoy a fast-paced environment, and like to work as part of a team? Do you love cheese? 

If you answered YES to any of these questions, then read on. 

100% Women-Owned by the Giacomini family, Point Reyes Farmstead Cheese Company (PRFC) is known for its award-winning artisan cheese produced right on the farm where the cows are raised. PRFC offers a truly unique work environment -- and one where the employees work hard, have fun and enjoy a lot of very special (and delicious) benefits. 

This role serves as a vital support function within The Fork hospitality team, ensuring seamless guest experiences and efficient administrative operations. Acting as the first point of contact for guests both in-person and over the phone, the position requires professionalism, attentiveness, and strong communication skills to address inquiries and assist with reservations. Additionally, the role provides general administrative support across various departments, managing schedules, documentation, and operational logistics. Working closely with the hospitality team, this individual helps coordinate events, maintain service standards, and contribute to the overall efficiency of The Fork’s daily operations. 

Hospitality Administrative Coordinator 

ESSENTIAL FUNCTIONS:? 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Reception  

• Receive and direct incoming telephone calls  
• Receive all guests - vendors, Fork customers, inspectors, etc.  
• Answer general customer service inquiries including general phone and online ordering support  
• Process phone orders, create sales orders and PayPal invoices, communicate with orders desk  
• Respond to inquiries from vendors, employees, and others, when necessary, and/or refer to the appropriate person  
• Assist guests with the use of department facilities   
• Prepare daily coffee service  
• Backup for beverage/snack service for meetings and vendor guests  
• Receive deliveries and direct to appropriate destinations  
• Manage transfers between office locations  

Administrative Assistance 

• Maintain various calendars  
• Operate and troubleshoot office machines (including phone and network systems), schedule and oversee maintenance calls 
• Support Sales, Marketing and Accounting teams, as needed 
• Cheese inventory management 
• Manage Donations’ Desk (all inquiries, requests & fulfillment) 

The Fork 

• Create and reconcile daily sales reports 
• Event menu design and execution 
• Assist with advance preparation of cheese tastings and events 
• Front of House Hospitality & Virtual Tasting support 
• Special projects as assigned 
• Offsite consumer event support, as needed 

SKILLS, KNOWLEDGE AND ABILITIES 

• Exceptional customer service skills 
• Hospitality experience 
• Can-do attitude 
• Friendly and outgoing personality 
• Willingness & competency to master accounting software 
• Strong organizational skills 
• Ability to multitask 
• Spanish speaking a plus 

WORK ENVIRONMENT 

This job operates in an office environment, with occasional offsite requests. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, bend, walk, use hands to finger, handle or feel and reach with hands and arms. Must be able to lift 25lbs. 

EEO STATEMENT 

The law makes it illegal to discriminate against someone on the basis of race, color, religion, national origin, or sex. The law also makes it illegal to retaliate against a person because the person complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit. The law also requires that employers reasonably accommodate applicants' and employees' sincerely held religious practices, unless doing so would impose an undue hardship on the operation of the employer's business. 

Requirements

REQUIRED EDUCATION AND EXPERIENCE  

High School Education 

PREFERRED EDUCATION AND EXPERIENCE  

Proficient in Microsoft Office Suite 

ADDITIONAL ELIGIBILITY QUALIFICATIONS 

Loves cheese and the local food/farming community