Hospitality and Business Coordinator

Position Summary

As the Resident Hospitality Liaison, reporting directly to the Executive Director, you will serve as a professional and welcoming first point of contact for residents, families, and visitors. You are responsible for creating a positive and supportive environment, helping residents and families feel valued and cared for, and supporting the team in optimizing each resident’s well-being and overall experience.

Key Responsibilities:

• Be the face of the community — warmly welcome every guest, family, and resident while managing incoming calls with professionalism and care.
• Keep things running smoothly — handle administrative tasks, organize files, and ensure community records are accurate and up to date.
• Enhance resident convenience — coordinate transportation and salon appointments to support residents’ daily needs and lifestyle.
• Ensure prompt service — prepare and deliver maintenance work orders quickly, following through until resolved.
• Go the extra mile for residents — respond to requests for sundry items with efficiency and accuracy, making life a little easier every day.
• Bring thoughtful touches — maintain a supply of greeting cards and stamps so residents can stay connected with loved ones.
• Provide seamless support — arrange valet services and connect residents to staff resources as needed.
• Prioritize safety — monitor security cameras and serve as the first responder to Emergency Response System alerts.
• Support families with care — connect them with appropriate community resources and guidance when needed.
• Elevate the experience — assist with community events, resident activities, and front-of-house hospitality efforts.
• Be a team player — jump in where needed and take on other responsibilities that keep the community thriving.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Education

• High school diploma or general education degree (GED)

Skills/Experience

• Ability to clearly and effectively communicate with residents, employees, families, and visitors.
•  Strong interpersonal skills with the ability to respond professionally to questions from employees, managers, clients, customers, and the public.
• Skilled in identifying problems and applying sound problem-solving and conflict resolution strategies.
• Proficient in general computer skills, including Microsoft Office, to create, update, and manage forms and records.
•   A genuine appreciation for seniors and an understanding of the aging process and its challenges.
• Professional appearance, friendly demeanor, and the ability to interact well with individuals at all levels

Travel

Travel is not required.

Physical Demands

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 50lbs. Specific vision abilities may include the employee’s ability to see near and far distances.

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

EEO/AA