Hospitality and Product Specialist

Position Summary

The Hospitality and Production Specialist role blends retail and production responsibilities, offering hands-on experience in daily store operations, delivering exceptional customer service, and crafting high-quality artisan products, with opportunities for future leadership within our team.

Key Responsibilities

• Deliver excellent customer service and product recommendations.
• Support store and production operations, including opening/closing, scheduling, and shift coordination.
• Fulfill online and resale orders, manage inventory, and coordinate with vendors.
• Produce and package body care products, maintaining quality, safety, and cleanliness standards.
• Use software to track production runs, materials, and inventory accuracy.
• Monitor merchandise and raw material levels, ensuring proper rotation, expiration control, and timely ordering.
• Assist with merchandising, seasonal displays, promotions, and events to drive customer engagement.
• Collaborate with retail and marketing teams to ensure product availability and support promotions.
• Contribute to sales, customer experience, and continuous operational improvement.
• Other duties as assigned.

Qualifications

• Minimum 2-3 years of experience in retail, customer service, production, or another related field.
• Strong communication and interpersonal skills to engage customers and collaborate with team members.
• Ability to multitask and adapt in a fast-paced retail/production environment.
• Strong organizational skills with attention to detail
• Motivated and eager to grow into a leadership role.
• Familiarity with e-commerce platforms or manufacturing software.

Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.