Hospitality Associate

Midtown is looking for a

Hospitality Associate

who will be the first point of contact for every interaction with our members and guests.
The Position
Midtown believes in putting the customer at the center of every decision that we make. Our Hospitality Associates set the tone for the experience of each member and guests through warm greetings, genuine goodbyes, resolving questions or issues accurately and quickly and creating memorable, lasting moments during each visit. A Midtown Hospitality Associate plays a key role in delivering on our promise to inspire others to transform their lives. Welcome to some of the most important work you will ever do.
You will love this job if:
You love inspiring a sense of community and providing personal attention
You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner
You consistently strive to create a lasting first impression
You thrive in creating memorable moments for members and guests
You are passionate about helping others
You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members
Receive coaching with optimism and implement recommendations
As Hospitality Associate, you will:
Greet everyone who enters the club with a warm welcome
Seek to understand how you can help make someone’s experience special
Demonstrate sound judgment, professionalism, and optimism
Assist members with program registration, payment processing, and scheduling services
Handle check-ins, addressing questions and resolving issues appropriately
Identify potential friction points for customer and help find solutions
Participate in service recovery
Maintain cleanliness of front desk areas to contribute to an exceptional facility experience
Contact housekeeping and maintenance departments when a problem is reported
Answer queries regarding club services and facilities
Implement processes and procedures to ensure consistent delivery of service
Complete transactions for paid services or goods
Complete tasks or projects as assigned such as calling members with birthday greetings
Experience and Requirements
Availability to work a flexible schedule (including evenings, weekends, and some holidays)
Demonstrate strong customer service skills and enjoy serving others
Working knowledge of customer services standards
Work gracefully and quickly under pressure
Great personality that naturally connect with a wide variety of people
Keen memory and delightful sense of humor
Quickly make calculations when handling money
Work well in a collaborative team environment
Highly organized and efficient
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.
About Us

About Our Company
We work at Midtown to inspire people to transform their lives—and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and strong communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization.
Who We Want
We’re looking for people that share our core values: kind individuals who want to win together, see things as the glass half full, are passionate about helping others, and strive to always be better than yesterday.
Associate Benefits
Members of the Midtown team receive:
Complimentary club membership
Discounts on Midtown products and services
Access to hundreds of free courses for professional development
Health insurance for eligible full-time associates (30+ hours a week)

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