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Established by Bill Foley in 1996, Foley Family Wines & Spirits (FFWS) is a portfolio of highly acclaimed wines and spirits from some of the world’s greatest estates. The company owns more than 25 wineries and distilleries, each with its distinct style, legacy, and approach to hospitality.
FFWS has expanded its portfolio significantly since its founding, now including such storied brands as Chalk Hill Estate Winery, Sebastiani, Roth, Banshee, Ferrari-Carano, Chateau St. Jean, and Lancaster in Sonoma County; Merus, Silverado, and Foley Johnson in Napa Valley; Lincourt, Firestone, and Foley Estates in Southern California; Chalone Vineyard in Monterey County; Four Graces and Acrobat in Oregon; and Three Rivers in Washington. Foley Family Wine & Spirits import wines include Lucien Albrecht in France, Nieto Senetiner in Argentina, and 14 wine brands spanning three of New Zealand’s most acclaimed winegrowing regions: Marlborough, Central Otago, and Martinborough. The growing global spirits portfolio includes Minden Mill Distilling, Charles Goodnight Texas Straight Bourbon Whiskey, New Zealand’s Lighthouse Gin, El Mexicano Tequila, The Loch Lomond Group in Scotland, Two Stacks Irish Whisky and Killowen.
Job Summary:
The Hospitality Center Assistant Manager creates a smooth, efficient, service-oriented guest experience center environment. A successful candidate is able to prioritize, multitask, problem solve and ensure that the team is held to the highest standards. The HC Assistant Manager supervises guest experience center staff and reports directly to the HC Manager. This candidate will support and manage expectation of the HC team and drive to exceed goals while providing best-in-class hospitality experience.
** The schedule for this position requires weekends**
Roles and Responsibilities:
- Can open and close the HC independently and conduct/send end of day reporting
- Analysis and reporting on sales information, ability to multitask, cash handling, computer and cash register experience is required
- Must have strong organizational, problem-solving, and analytical skills
- Conduct monthly safety inspection
- Train staff and help manage reservation system, Tock
- Provide a safe and collaborative work environment for employees, leading by example
- Lead HC to exceed customer service expectations while motivating team members to hit goals and celebrating key milestones
- Manage employee schedules to ensure proper staffing coverage for lunches and special coverage as needed
- Works with membership concierge to develop and execute member exclusive experiences and spaces at the estate
- Is a self-starter with a commitment to excellence and high standards
- Facilitate the experiences of VIP, private and public group events
- Create purchase orders and submit for approval
- Collaborate with other consumer direct and interdepartmental support teams, sharing information and results across wineries to build a cohesive hospitality team
- Deploy peer-to-peer critical thinking and problem-solving skills when presented with challenges, projects and other duties as assigned
- Create and deliver quarterly performance assessments through Success Factors for all direct reports
- Maintain and update all ship compliant folders for use by HC staff ad daily shipping compliance
- Assist with inventory by counting, verifying, and posting end of the month inventory
- Place order for wine delivery and accept delivery into inventory system
- Support direct reports in developing skills and coaching on professional development
- Address and appraise performance, identify development opportunities, and manage expectations
- Understand, uphold and train employees on the Foley Family Wines Core Values
Knowledge, Skills & Abilities:
- Must be at least 21 years of age
- High level wine knowledge and the ability to execute experiences, tours, VIP tastings, trade tastings independently and at an expert level
- Proficiency with Microsoft Office Suite preferred
- POS and cash handling experience is required
- Must have a commitment to excellence and high standards for hospitality and customer service
- Must have excellent written and oral communication skills as well as strong organizational, problem-solving, and analytical skills
- Must have a professional appearance and demeanor
- When necessary, must be able to work a flexible schedule including evenings, weekends, and holidays
Experience & Qualifications:
- Bachelor’s degree or a wine-related technical degree with minimum three years of hospitality related experience is preferred
#WJ-DTC-ML-ON-FT-FFWS
Company Core Values:
- Teamwork – Be a Spirited Partner
- Commitment – Crush Every Day
- Quality – Good vs. Grape: It’s All in The Details
- Integrity – It Takes a Community
- Safety – Tend the Vines
- Entrepreneurship – Love the Wine You’re With
- Fun! - Smile! You Have Purple Teeth!
$80,000 - $85,000 a year
Foley Family Wines & Spirits provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other characteristic protected under federal, state or local law.
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