Hospitality Coordinator

Mountain Springs Church
Hospitality Coordinator

Job Description

Our Vision:                  Empowering God’s People to Change the World

Our Mission:               Transforming lives from the neighborhoods to the nations by the power of God’s love

Our Values:                 We are One Team, We Foster a Cadence of Trust, We Have the Heart of Family, We Pursue the Goal, and We Make Things Better

Job Status:  Part Time            

Work Week/Hours:  Saturday-Wednesday, 28 hours

Department:  Hospitality

Direct Reports:  Loft Café Manager

Reports to:  Executive Pastor, Ministry        

Job Summary: 

This position supports the mission and vision of Mountain Springs Church (MSC) and is responsible for delivering a high level of hospitality to attenders and guests of MSC. The ideal candidate will be detail-focused, yet creative and enjoy working within an entrepreneurial team environment that is mission-driven, people-oriented, and fast-paced. The ideal individual will have the ability to exercise clear judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. The Hospitality Coordinator will have the ability to work independently on projects from conception to completion and must be able to work under pressure to handle a wide variety of activities and confidential matters with discretion.

Primary Duties and Responsibilities:

• Manage all forms of correspondence including voicemail, email, and regular mail


• Oversee guest assimilation process, including Pushpay ChMS process queues


• Oversee quarterly First Step and gatherings


• Oversee Connect Ministry and build relationships with volunteer leaders


• Oversee Café operations


• Review and approve Hospitality and Lobby usage requests


• Organize and plan hospitality for special church events such as Christmas, Easter, and EOG


• Partner with Worship Pastor to facilitate baptism weekends


• Point of contact for congregant and guest needs including weekend incident management and congregant care


• Develop an annual budget and manage monthly spending


• Perform other duties as assigned

Minimum Qualifications:

HS Diploma or Eqivalent

Prior experience coordinating teams

Skills and Abilities

• Developed and honed communication skills and interpersonal awareness


• Ability to multi-task and prioritize decisions


• Sensitive and skilled in dealing with differing behaviors, feelings and values


• Appropriate awareness of privacy of sensitive and confidential information


• Enjoy working collaboratively with a staff team


• A demonstrated interest in new technologies and approaches


• Recognizes own limits and embraces the expertise of other staff


• Strong competence on Apple computers and within Microsoft Office suite


• Ability to work with Data Base Administration

Physical Requirements and Working Conditions

• Adequate transportation to complete job responsibilities in a timely manner


• Prolonged, extensive, or considerable standing/walking/sitting


• Manual dexterity and mobility


• Visual and auditory acuity


• Ability to lift, push, pull 30 pounds


• Exposed to a variety of electromechanical hazards


• Subject to varying and unpredictable situations

MSC Staff Expectations and Standards

• Attendance and punctuality consistent with job requirements


• Appearance appropriate for task per agency and department dress code


• Standard of conduct according to MSC Conduct Code


• Adherence to MSC Employee Handbook


• Regularly attend scheduled/assigned staff meeting and MSC worship services


• Uses resources in a cost-effective manner


• Operates needed equipment efficiently and effectively


• Establishes and maintains cooperative working relationships with all employees


• A deep and growing love for the local church

Mountain Springs values each employee and the important role they fill on staff. We recognize that it is God who builds our staff team and fully rely on Him to bring us the right person for any job. All team members are expected to be mature believers in the Lord demonstrated by a high biblical standard of personal conduct and lifestyle, both publicly and privately. Furthermore, they are to abide by and actively support the statement of faith, mission, vision, values, policies, and procedures of MSC.