Hospitality Desk Agent

Hiring Range: $20.75 - $22.30 hourly, based on qualifications and experience.

BENEFITS AND PERKS:

• Comprehensive health plans include medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment’ day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings account with generous employer contribution.
• Flexible spending accounts.
• Paid parental and bereavement leave.
• 401(k) with up to 5% company match.
• Please access our highlights of the benefits package we offer here: Denver Rescue Mission Benefits Guide

POSITION SUMMARY

The Hospitality Desk Agent (HDA) manages administrative tasks, including verifying program fee collections, overseeing participant intake, and maintaining room assignments and safety. The HDA handles guest inquiries, resolves complaints, and assists with work readiness training. The role also includes managing donations, coordinating maintenance, and ensuring effective communication across departments. The HDA supports a mission-driven environment, promoting the organization's values and providing emergency assistance when necessary. Strong organizational and communication skills are key for this position.

RESPONSIBILITIES

General

• Verifies the collection of all program fees through the Scribe database. 
• Verifies monies received from program participants is accounted for. 
• Completes accounting paperwork each day. 
• Notifies Case Management when program fees are past due through the Incident Reporting system within Scribe. 
• Answers guests’ questions and deals with guests’ complaints. 
• Assists Program Coordinators and Custodial staff members with administrative duties. 
• Educates current and potential participants with Bed Bug protocol and Crossing Community Policies. 
• Manages the BRIDGE waitlist and schedules BRIDGE participant intakes. 
• Keeps up to date with the room occupancy rate, rooms available and room status on the Room Availability Report in Scribe.
• Completes intakes for incoming participants into the BRIDGE program for both physical copies and inputs into Scribe. 
• Assists with New Life Program (NLP) Intakes. 
• Oversees the sorting and distribution of mail and packages for all participants. 
• Creates and deactivates room keys for all participant rooms, ensuring the safety of The Crossing and ensures access is only granted to appropriate individuals. 
• Trains Participants for their assigned job duties at Hospitality Desk for their Work Readiness assignment. This training includes: General training on assigned in-house position(s), Training the Participants on necessary soft skills that will benefit them as individuals and worker. 
• Leads devotions for Work Readiness NLP.
• Maintenance: All Maintenance requests are made through Sharepoint. Is held accountable to follow up and make sure all Maintenance and Custodial issues are resolved by communication in an effective and appropriate manner. 
• Clothing/Donations: Oversees the securing and recording of all gift-in-kind donations, such as clothing and other goods, in their passage through the Mission. 
• Implements and maintains all necessary policies and procedures.
• Assists in creating a facility and an environment where the Gospel of Jesus Christ can be shared with all patrons of our outreach ministries, which fosters changed lives. 
• Participates in ongoing educational development when and where offered.
• Sees to the welfare of all Participants by calling police and paramedics when necessary. 
• Assists volunteers with computer registration for volunteered time. Any issues are directed to the Volunteer Supervisor.

MINIMUM QUALIFICATIONS

• High school diploma or GED required.
• A combination of education and experience can be substituted
• Strong communication skills both written and orally. 
• Proficient with Microsoft 365 products, excellent computer skills.
• Ability to obtain and maintain CPR certification within 90 days of hire date.
• Ability to resolve conflict professionally and respectfully while maintaining composure under pressure. 
• Strong Christian ethic with ability to work with people of diverse cultural, educational, and religious backgrounds. 
• Basic knowledge of Windows software applications. 
• Active Driver’s License and ability to meet DRM insurability standards, as a limited amount of work-related travel may be required.
• Must be a Christian holding to the beliefs set forth in the Statement of Faith, expressed by a personal testimony and Christian conduct. 

Denver Rescue Mission is both an equal opportunity employer and a distinctly faith-based Christian organization. Denver Rescue Mission complies with applicable federal, state, and local employment laws, and strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, national original or ancestry, ethnicity, sex, sexual orientation, gender identity, age, disability, citizenship, parental status, marital status, political ideology, or current or prospective service in the uniformed services. This policy applies to all terms, conditions, and privileges of employment including recruitment, employment, training, and promotion opportunities. Based upon Title VII of the Civil Rights Act of 1964, the Colorado Anti-Discrimination Act, and the U.S. Constitution, Denver Rescue Mission has the right to, and does, hire only candidates who agree with our Statement of Faith and align with our Christian mission.