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Hospitality Desk Supervisor

icon building Company : Wellbridge
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Hospitality Desk Supervisor


New Mexico Sports & Wellness Riverpoint
Albuquerque, NM
A Wellbridge Company

Full-time
We are looking for a Hospitality Desk Supervisor!

Who we are:
New Mexico Sports & Wellness is Albuquerque's leading upscale athletic, aquatics, tennis, and family fitness club, with 5 convenient locations. Our clubs support the lifestyles of busy professionals, families, health enthusiasts and those who simply strive to be more active by providing a wide spectrum of unique fitness and wellness services.

What our Hospitality Desk Supervisors are all about:
Our Hospitality Supervisors are responsible for hiring, train, supervise and coordinate activities of hospitality desk staff to ensure efficient operation and delivery of exceptional member service.

Responsibilities include:

  • Entering and tracking data.
  • Deliver high quality customer service.
  • Respond to and resolve difficult customer situations.
  • Organization skills and attention to detail.
  • Work flexible hours including opening, day and evenings.
  • Being enthusiastic, pleasant and display a positive attitude.
  • Effectively performing multiple tasks simultaneously.
  • Motivate others towards same performance objectives.
  • Ability to perform MOD (Manager On Duty) duties.

What you are all about:

  • You have a high school diploma or equivalent.
  • You have college course work in management or hospitality field.
  • You have a minimum 1 year previous supervisory experience preferably in the fitness, spa, hotel or hospitality industry.
  • You have ability to demonstrate excellence in customer service.
  • You have a CPR certification.
  • You have computer skills with Microsoft Office, Windows, email and point of sale software.
  • You have excellent verbal and written communication skills.
  • You are assertive, have common sense, good judgment and a quick thinker.
  • You have the ability to work in a busy and multi-faceted organization.

Why we are a great company to join:

  • You will enjoy a complementary club membership.
  • We provide state-of-the-art exercise equipment and resources.
  • We provide the opportunity to strategize, learn, lead and grow.
  • We provide medical, dental and vision insurance.
  • We offer company matching 401k.
  • We offer several voluntary insurance options.
  • We offer paid time off and holidays.
  • And much, much more!

*All benefits vary based on employee job status and including hours worked.

Wellbridge owns and operates a variety of premiere athletic and tennis clubs across the country. Established more than 30 years ago with one location in CO, we have grown to 9 locations spanning 2 states (CO & NM). We proudly employ more than 900 team members and serve a growing membership community of more than 20,000+ members.

We offer dynamic opportunities for our employees to develop their careers in a collaborative and empowering environment. Our culture encourages managers to be coaches, celebrates results through teamwork, and promotes innovative behaviors that contribute to a strong and dynamic environment. This allows us to live our mission of delivering the best for and through our employees, our members, and our community.


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