Hospitality Desk Supervisor

New Mexico Sports & Wellness Riverpoint
Albuquerque, NM
A Wellbridge Company

Full-time
We are looking for a Hospitality Desk Supervisor!

Who we are:
New Mexico Sports & Wellness is Albuquerque's leading upscale athletic, aquatics, tennis, and family fitness club, with 5 convenient locations. Our clubs support the lifestyles of busy professionals, families, health enthusiasts and those who simply strive to be more active by providing a wide spectrum of unique fitness and wellness services.

What our Hospitality Desk Supervisors are all about:
Our Hospitality Supervisors are responsible for hiring, train, supervise and coordinate activities of hospitality desk staff to ensure efficient operation and delivery of exceptional member service.

Responsibilities include:

• Entering and tracking data.
• Deliver high quality customer service.
• Respond to and resolve difficult customer situations.
• Organization skills and attention to detail.
• Work flexible hours including opening, day and evenings.
• Being enthusiastic, pleasant and display a positive attitude.
• Effectively performing multiple tasks simultaneously.
• Motivate others towards same performance objectives.
• Ability to perform MOD (Manager On Duty) duties.

What you are all about:

• You have a high school diploma or equivalent.
• You have college course work in management or hospitality field.
• You have a minimum 1 year previous supervisory experience preferably in the fitness, spa, hotel or hospitality industry.
• You have ability to demonstrate excellence in customer service.
• You have a CPR certification.
• You have computer skills with Microsoft Office, Windows, email and point of sale software.
• You have excellent verbal and written communication skills.
• You are assertive, have common sense, good judgment and a quick thinker.
• You have the ability to work in a busy and multi-faceted organization.

Why we are a great company to join:

• You will enjoy a complementary club membership.
• We provide state-of-the-art exercise equipment and resources.
• We provide the opportunity to strategize, learn, lead and grow.
• We provide medical, dental and vision insurance.
• We offer company matching 401k.
• We offer several voluntary insurance options.
• We offer paid time off and holidays.
• And much, much more!

*All benefits vary based on employee job status and including hours worked.

Wellbridge owns and operates a variety of premiere athletic and tennis clubs across the country. Established more than 30 years ago with one location in CO, we have grown to 9 locations spanning 2 states (CO & NM). We proudly employ more than 900 team members and serve a growing membership community of more than 20,000+ members.

We offer dynamic opportunities for our employees to develop their careers in a collaborative and empowering environment. Our culture encourages managers to be coaches, celebrates results through teamwork, and promotes innovative behaviors that contribute to a strong and dynamic environment. This allows us to live our mission of delivering the best for and through our employees, our members, and our community.