Hospitality Manager

Hospitality Manager (Team Leader)

Bastrop FSR • Role Clarity

Up to $22/hour (depending on availability, shift, and experience)

Restaurant Purpose: 

To take good care of our neighbors and guests by offering an elevated quick-service dining experience and providing meaningful life-changing career opportunities.

Restaurant Values: 

Coaching & Development • Accountability as Care • Results & Relationships • Extreme Ownership • Simple & Clear Communication

I. Role Statement

The Team Leader at Chick-fil-A Bastrop embodies our vision and mission by caring for our guest, caring for our Team Members, caring for our business, and caring for themselves.

II. Executive Summary

The Team Leader at Chick-fil-A Bastrop is our most influential leadership position in the restaurant. As the day-to-day point of contact during a shift, you will be responsible for ensuring that our team members are positioned to achieve our goals and fulfil our vision. We believe that “People don’t leave bad businesses, they leave bad Team Leaders”, so we strive to be the best leaders of people that we can be. You will directly serve Hospitality Operations and Hospitality Team Members. 

II. Role & Responsibilities

Care for Guest:

• Carry out Winning Hearts Everyday Strategy
• Respond to all guest complaints with HEARD model

Care for Team:

• Coach Team Members on a daily basis
• Run efficient shifts (Run breaks, create setups, etc.)
• Carry out Team Member C.A.R.E. System (Celebrate, Appreciate, Recognize, Engage)
• Hold Team Members Accountable for policy violations

Care for Business:

• Execute all VSBL systems
• Champion restaurant mission, vision and goals
• Oversee and execute Cash Management System 
• Care for Self
• Demonstrate a “growth mindset” and develop your leadership abilities
• Care for yourself mentally, physically and spiritually (if desired)

III. Key Measurables

• Labor %
• Cash over/short
• Guest Satisfaction Survey %
• Quarterly QIV Score

IV. Schedule Details

You will work an average of 40 hours a week operationally in your dedicated shift (5:30AM – 2:30PM or 2:00PM-11:00PM).

V. Direct Reports

You will work with the other Team Leaders to directly oversee Team Members. You will directly report to the Director of your shift.   

E-Verify Participation

We participate in E-Verify, a federal program used to confirm employment eligibility. We will use E-Verify to verify your authorization to work in the United States after hire. Participation in E-Verify does not change your rights as an applicant or employee.

https://drive.google.com/drive/folders/1W6ATvOfApCEYbxgMD-dX7LLTmaZluXyP?usp=sharing

Work schedule

• 8 hour shift
• Day shift
• Night shift

Benefits

• Health insurance
• 401(k)
• Employee discount