Hospitality Manager - Ranch

SUMMARY: The Ranch Hospitality Manager is responsible for overseeing all hospitality operations at the ranch, ensuring exceptional guest experiences while maintaining property standards and supporting business objectives. This role combines operational leadership, guest services, marketing, and financial management to deliver a seamless and high-quality hospitality offering.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee day-to-day hospitality operations and execute the ranch business plan.
• Coordinate guest arrangements, and accommodations.
• Implement and manage booking systems. 
• Manage guest and lodging calendars.
  • Communicate all guest stays with Yellow Rose Garden and Corporate.
• Coordinate guest activities with guests and Ranch Wildlife Manager.
• Supervise and coordinate staff including Chef, Maintenance Technician, and Housekeepers.
• Manage food and beverage services.
• Greet and welcome guests upon arrival.
• Maintain property standards through proactive facilities maintenance.
• Oversee cleanliness and upkeep of all ranch facilities.
• Manage all ranch inventory lists and checklists.
• Oversee Ranch Marketing
• Develop and execute marketing strategies to promote the ranch’s hospitality and wildlife offerings.
• Manage ranch website and social media.
• Stay up to date with relevant member organizations and events.
• Work with Director, Land Management and Ranch Wildlife Manager to update all ranch pricing lists and promotional      materials.
• Work with Director, Land Management and Wildlife team on the preparation of annual budgets and revenue projections.
• Business plan, financial and budget development/Management
• Reviews financial budget monthly with Director, Land Management and regularly reports on upcoming expenditures.
• Conduct approved business transactions.
  • Utilize corporate accounting and financial software systems.
• Work with Ranch Wildlife Manager to maintain ranch regulatory compliance and recordkeeping. Keep all records on a shared network drive with Corporate.
• Coordinate day-to-day ranch operations with the Ranch Wildlife Manager
• Conduct staff meetings to coordinate duties, events, projects, and other requirements.
• Responsible for staff performance monitoring. 
• Manage 3rd party consultants, contractors, brokers, and vendors.
• Enforce ranch rules and requirements.
• Manage security systems and ranch access.

EDUCATION AND REQUIRED EXPERIENCE:

• Valid Driver’s license with a good driving record required
• Preferred Vehicle and farming equipment use and repair 
• Farming/ranch/Hunting experience required

SKILLS, QUALIFICATIONS, AND OTHER REQUIREMENTS: 

• Strong Leadership and Staff Management experience required
• Hospitality experience preferred
• Computer skills and management experience required
• Excellent Communication and organizational Skills
• Ability to work at all levels within the Company and to communicate and interact effectively with multi-functional and diverse backgrounds
• Adapt as necessary in response to challenges, change, and uncertainty
• Social media & Marketing Experience highly preferred

CORE COMPETENCIES: ALL Employees

• Team Oriented: The ability to work effectively with others and to add value within the dynamics of the Company’s group endeavors. Tangible behaviors include trust, healthy conflict, active commitment, peer-to-peer accountability and a focus on the results. 
• Relationship Builder: Establish healthy and respectful working relationships with all shareholders and customers sharing knowledge and support, contributing to team goals, and collaborating to solve problems. 
• Legacy Mindset: Thinks long-term, protects organizational heritage, and contributes to a lasting impact.
• Transparency: Demonstrates openness in communication and decision-making; fosters trust across the organization.
• Communication Skills: Effective communication skills include professionalism, active listening, adaptability, and collaboration.
• Problem Solving: Ability to accurately analyze situations and reach productive decisions based on informed judgment that relies on knowledge, experience, facts and data.
• Initiative: Ability to proactively identify and address customer needs, anticipate potential issues, and take action to resolve problems within the framework of the Company’s processes and procedures; demonstrates a willingness to go above and beyond standard duties to ensure positive experience.
• Accountability: Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.

CORE VALUE BASED COMPETENCIES: ALL Employees

Integrity: Ethical, diligent, and conscientious in all that we do.

• Ethical: Guided by strong moral principle; truthful and accountable; does the right thing, even when no one is watching
• Diligent: Precise and thorough; avoids shortcuts; committed to the highest standards; uses resources wisely
• Conscientious: Careful and intentional; considers impact before acting; seeks input and earns buy-in; owns decisions and actions

Trust: Reliable, honest, and humble in all dealings.

• Reliable: Responsive and consistent; follows through so others can depend on you; keeps commitments
• Honest: Open and candid with colleagues; willing to share feedback, voice concerns, and challenge ideas respectfully, even in tough situations
• Humble: Approachable and collaborative; puts the team above self, shares credit, and admits mistakes; willing to do what’s needed, even the behind-the-scenes work that often goes unseen

Impact: Results-oriented, driven, and innovative in all pursuits. 

• Results-Oriented: Gets things done with urgency and composure; rallies others to vision and purpose; delivers meaningful results for teammates, tenants, and guests
• Driven: Decisive and confident; takes action without perfect information; takes ownership of problem and solution; uses all resources available to accomplish the goal pursues solutions with determination
• Innovative: Curious and creative; embraces new ideas; committed to continuous improvement

Legacy: Forward-thinking, resilient, committed to build on our foundation, creating lasting value for the future.

• Forward-Thinking: Makes intentional choices for the future while honoring the past; resists short-term fixes to ensure lasting progress
• Resilient: Passionate, strong, and unwavering; upholds quality and values through adversity
• Builder: Embraces a growth mindset; develops people, teams, and communities; leaves things better than they were found, fulfilling our commitment to Build Better Lives

PHYSICAL DEMANDS: 

Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks and duties as outlined above.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

ABOUT METRONATIONAL

MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of our business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:

• Houston Chronicle Top Workplaces
• Houston Business Journal Healthiest Employers
• Houston Business Journal Best Places to Work
• Cigna Well-Being Award
• American Heart Association Fit-Friendly Worksite
• Mother-Friendly Workplace