Hospitality Operations Assistant Manager

Description

The Hospitality Operations Assistant Manager supports the Event Operations Manager and other outlet managers with both administrative and on-site responsibilities across multiple hospitality outlets. Key areas of responsibility may include assisting with event administration, operations, and logistics; supporting the administration and operations of food and beverage outlets; and contributing to departmental organization, policy development, and ongoing operational needs. This role involves performing various administrative tasks and may include responsibilities such as payroll, data entry, staff supervision, and management support. The Hospitality Operations Assistant Manager reports directly to the Event Operations Manager.

Responsibilities:

• General administrative organization and communication support with operational activation at multiple Hospitality outlets
• Assist with logistics, planning, setup and execution for events – this includes front of house and back of house involvement 
• Occasional supervision of personnel and/or assigning tasks to service workers
• Purchasing equipment, ordering supplies or food ingredients, and coordinating service needs in coordination with outlet managers, as needed
• Helping with hiring, training and development of hospitality employees
• Performing administrative functions and assisting in preparing employee work schedules
• On occasion take part in FOH staff line-up, covering necessary instruction and education concerning service and beverage, menu and company knowledge
• Assist in development and facilitation of training for hospitality staff
• Assist with creating policies, directives and SOPs for the Hospitality Department and its outlets

Requirements

Knowledge/Skills

• Minimum of 2-3 years experience in the hospitality industry: restaurant, catering events, hotel
• An understanding of various event types and logistics in planning/executing events
• Familiar with BEO/Catering forms
• Familiar with POS systems
• Proficient in Microsoft Office programs
• Passion and enthusiasm for delivering high quality work and hospitality
• A flexible approach when working as an important part of a team
• Excellent communication skills
• Time management skills and the ability to cope with several projects at a time
• Accuracy and attention to detail 
• Being open to feedback and willing to make changes to work 
• A flexible, responsive, and can-do attitude
• OLCC/Food Handlers
• Ability to be on feet for extended periods of time
• Ability to be physically active for prolonged periods of time
• Reliable vehicle

Employee perks: 20% discount at Ground entities (includes Source Farms, Humble Spirit, The Pub, Grounded Body)

About The Ground

The Ground is a hospitality business based in beautiful Willamette Valley that exists to realize human potential in harmony with the planet. It is an evolving collection of experiences and destinations rooted in conscious, loving hospitality in service to all with a philosophy of belonging that comes to life through regenerative agriculture, food, accommodations, revitalizing wellness experiences, and engaging programs & events.

The Ground is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you’re interested in this role, but your experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may just be the right candidate for this or other roles at The Ground.