Hospitality Operations Manager

Behind every meaningful guest experience is someone who makes it all happen.

At Willow Creek Community Church, we believe excellence in hospitality helps remove barriers so people can encounter Jesus. We're looking for a Hospitality Operations Manager who loves building systems, organizing people & tasks, and turning vision into reality.

In this role, you'll provide the operational backbone for Hospitality & Events across all Willow campuses. From coordinating weekend experiences and holiday environments to managing ministry systems and supporting our staff teams, you'll ensure every detail supports a warm, welcoming, and Christ-centered experience for every guest.

What You'll Do

• Support operational planning and project management for Hospitality & Events.
• Build and improve systems that help our campuses execute ministry with excellence.
• Manage ministry data, workflows, and hospitality processes through Rock and other platforms.
• Equip volunteers and staff with the resources they need to serve effectively.
• Partner with ministry leaders to create engaging weekend and holiday experiences.

We're Looking For Someone Who Is

• Highly organized and passionate about operational excellence.
• A collaborative, systems-minded leader who enjoys solving problems.
• Energized by supporting the ministry through administration and project management of multiple initiatives and ministry strategies.
• Experienced in hospitality, operations, event planning, or ministry leadership.
• Passionate about using their gifts to help people feel welcomed, known, and connected to Jesus through behind the scenes administration and planning

At Willow, we know that great ministry happens when great systems support it. If you love serving behind the scenes to create environments where lives can be transformed, we'd love to meet you.

Join Willow Creek and help create exceptional experiences that point people to Jesus—one detail at a time.

What We Offer

The salary range for this position is $55,000-$63,000, depending on experience and education.

We also offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Life insurance
• Retirement savings with company match
• Maternity and paternity leave
• Generous paid time off
• Mental health counseling reimbursement
• And more