Hospitality Pastor

Description

Willow Creek Community Church is an egalitarian non-denominational, multi-site church in and across Chicagoland passionate about our vision of helping people take next steps to love God, love people, and change the world. Our desire is to see, value, and serve every person who takes a step towards us as a church. This means we work really hard to create physical environments that are not only welcoming, but are inviting. We want everyone to be seen and free from being distracted as they encounter Jesus and others. To us, it is totally unacceptable for anyone to slip through the cracks as they seek to interact and connect with us. 

As the Hospitality Pastor at our Willow Wheaton location you are a passionate person who loves working with people, developing teams & leaders, and demonstrates high attention to detail. You understand the power of consistent, effective hospitality along the journey from site to seat. You will successfully lead large teams of volunteers and unleash them to cultivate warm, welcoming environments and touch points, for Willow Creek Community Church weekend services and special events, with an intentional consideration and focus towards first-time guests. 

Our Willow Wheaton location is a mobile campus hosting services at Wheaton Academy in Wheaton, IL with an average congregation size of around 500 people. Our comprehensive benefits package includes health, dental and vision insurance, life insurance, retirement savings with company match, maternity and paternity leave, generous paid time off, mental health counseling reimbursement, and more. The salary range for this position is between $47,000 - $64,000 and is dependent upon levels of experience and/or education.

Job Responsibilities

• Oversee the communication and implementation of Teams' vision, strategy, and initiatives at your campus while maintaining quality and execution standards in support of the aligned ministry model.
• Support and promote the use of all technological platforms (i.e. Rock, ServeFinder, etc.) as the primary tool for volunteer recruitment, tracking, and data collection/analysis. Serve as a coach & problem-solver on the capabilities and workflow processes at your campus. 
• Lead the planning and execution of Discover Willow and Volunteer Centrals at your campus, while enlisting and empowering volunteer teams for roles such as set-up/tear down, registrations/check-in, table facilitators/coaches, and follow-up connection teams.
• Build/cultivate a healthy, one-team Hospitality culture where volunteers are known and in relationship with others, encouraged, developed, and discipled in their relationship with Jesus.
• Effectively equip (knowledgeable & resourced) volunteers to operate from our ministry “why’s” and consistently execute ministry strategy and hospitality best practices; 
• Identify, develop, and coach volunteer leaders
• Lead out on project management & planning of Impact Events (Christmas, Easter, World Food Fair, etc)
• Address customer service related challenges & issues in a timely, professional manner
• Follow up with guests via email and phone. Schedule 1:1’s with people who want to get connected, coach them to a next step (i.e. Discover Willow, baptism).
• Walk with new Christ-followers as they start their journey through resourcing, pastoral conversations and guiding towards a next step.
• Ensure weekend environments are guest-ready, including: Lobbies, Auditoriums, Coffee Shop/Spot, Next Steps environment and Parking Lot
• Maintain updated supplies (ex. First-time guest gift & packaging, communion, volunteer apparel, lanyards, coffee shop/spot supplies)
• Oversee collection and submission of weekend service attendance metrics
• Perform the duties of a pastor as needed such as performing weddings and funerals, making hospital visits, providing crisis care assistance, etc.
• Partner with Willow’s Security Director to provide management and care for campus-level security and medic volunteers.
• Manage and oversee day-to-day operations at the Ministry Center (staff offices) and ongoing, weekend operations at Wheaton Academy.  
• Develop and maintain positive relational and contractual connections with community leaders, local officials, vendors, etc.
• Work with campus ministries to ensure smooth operations & functioning, across venues for weekend services and other events.
• Contributing, managing, and monitoring social media (commenting, responding) and the weekly email

Success is Defined As…

• Scaling of Central GEX multi-site strategy to the campus, operationally and efficiently
• A healthy span of care (1 leader for every 10-12 volunteers) is in place for the GEX team
• Hospitality volunteer teams are growing
• Systems are operating effectively and aligned - systems serve the mission.
• 1st time guests and guests looking to take a next step at Willow are personally followed up within 48 hours of “raised hand”.

Requirements

Preferred Skills and Experience

Skills/Competencies:

• Interpersonal Relationships– demonstrate an approachable personality, able to win people over and bring out the best in them, connect & build relationships with volunteers
• Strategic: Ability to identify and articulate overall aims and interests and the means of achieving them.
• Communication: Ability to articulate shared vision, clarify actionable next steps, and provide feedback in verbal and written forms, to individuals and groups.
• Time Management: Ability to manage multiple projects/tasks at one time, keeping them moving forward with adequate levels of communication to appropriate stakeholders. 
• Hard Worker: Is aware of the importance of their role and works hard to do their best.
• Systems Specialist: Ability to implement and maintain a variety of systems,, including technical applications, in order to streamline operations, enhance productivity, and drive long-term volunteer engagement.

Personal Characteristics:

• Coachable Learner: can take direction and feedback and has a great desire to learn.
• Collaborator: Enjoys working collectively and connecting people to maximize impact
• Energy Bringer- you set the tone for joy in the spaces you occupy
• “Others Focused” - you are regularly thinking about those who are not here yet and how we can serve them well
• Adaptable - situations and plans can change without notice; can you pivot while staying calm?

Education and Experience:

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
• Experience in hospitality, customer service, and event planning/management preferred
• Experience with leading and managing volunteer teams required