Hospitality Services Rep

SUMMARY:

Under the general supervision of the Patient Service Manager, selects and modifies menus to conform to the adult and geriatric patient’s diet orders as prescribed by physician and the Brown University Health Diet Manual. Provides meal assistance to all patients on a daily basis to include meal-by-meal selection, assembly and service as well as retrieval. Accurately serves food and beverages to patients in accordance with the patient’s diet prescription.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Assists patients to make appropriate daily menu selections.
• May telephone or visit new admissions to ascertain patient's dietary preferences, and to obtain new menus preferences as patient's prescribed diet is changed throughout the day.
• Prepares, assembles and delivers patient meal trays.
• Verbally communicates patient concerns with the clinical dietitian i.e. education needs, inadequate meal consumption, etc.
• Processes daily menu labels, diet changes, transfers, discharges and new admissions. Prepares daily meal census form. Maintains adequate supplies of menus, forms and supplies to support function. Answers telephones and relays messages accurately. Assists with other clerical duties in Nutrition Office as needed.
• Inventories and stocks the pantries on the nursing units with patient food.
• Maintains quality assurance, safety, environmental and infection control in accordance with established Academic Medical Center and department policies, procedures and objectives.
• Performs other related duties as required. Performs all essential functions with respect for and in consideration of the age, physical condition and cultural needs of patient, staff or visitor.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• Verbal and written communication skills to convey information that may be somewhat complex, and/or to others who may have limited knowledge of the subject in question.
• The ability to speak clearly and politely to patients, associates and managers when conveying information, using correct grammar when speaking and not using slang terms; and targeting the amount, style, and content of the information to the needs of the receiver.

EXPERIENCE:

• One (1) year related experience preferred, or successful completion of Hostess Training Program and Exams

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Acute healthcare Hospital environment. Any potential hazard is minimized or nullified by adherence to established safety procedures and the use of protective clothing and equipment. Working conditions are generally good, exposed to normal patient care environment when visiting patients and meeting with other healthcare personnel. Sits, stands, and walks throughout the day.

INDEPENDENT ACTION:

• Performs independently within department policies and practices. Refers specific complex problems to supervisor where clarification of department policies and procedures may be required.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

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Driving Required: