Hospitality Specialist

Who We Are

We are Lunatics and we mean every bit of it! We are devoted to protecting our

high standards

through our culture,

training

and development.

Each and every Lunatic is encouraged to be the spark that leads to our next success.

We hope to leave

a lasting impression

on not only our guests but

to

each other. If

it’s

not already

evident

, it soon will be that people are our number

ONE priority

. Luna Grill was born out of a passion and innovation to create an unmatched experience for our guests, but it does not stop there.

We trust our Leaders to develop their teams and to mold our future leaders. We inspire each other, every day, to be our best self.
Position Summary
To

provid

e

friendly,

responsive

and exceptional

guest

service to ensure the

guest

s

of Luna Grill will

become “Raving Fans

”

.
Ensures the guest has

a great experience

by following standard

s,

the sequence of service

, and

always having guest awareness
Informs guest

(s)

of

LTO’s

and menu changes

and

m

akes recommendations

accordingly

.
Demonstrate

s

knowledge of the brand

and menu items by a

nswer

ing

questions about our food, beverages and other restaurant functions and services
Takes

guest’s

food orders and

handles

cash and credit transactions

according to standards

.
Works with kitchen

team

to meet any

special requirements

for ingredients and preparation of food
Delivers food and beverages to

guests

in

a timely

and efficient manner
Performs side work at the start and end of each shift as

required

and gets checked out of position by MOD
Maintains cleanliness

,

organization

, and mise en place

in the service area, dining room and restrooms
Monitors and

observe

guest

’s dining experience

.

Ensure guests are satisfied with the food and service

.

Respond promptly and courteously to any requests
Thanks guest

for their visit and invite them to return
Attends all schedule team member meetings/training and brings suggestions for improvements
Clocks in and out of the restaurant

in a timely manner
Team Members must adhere to Rest & Meal Policy
Takes necessary meal and rest breaks accordingly
Other duties as assigned
Who We Are
We are Lunatics and we mean every bit of it! We are devoted to protecting our

high standards

through our culture,

training

and development.

Each and every Lunatic is encouraged to be the spark that leads to our next success.

And as we grow, we grow as a team of ONE staying humble in our successes. We hope to leave

a lasting impression

on not only our guests but

to

each other.
If

it’s

not already

evident

, it soon will be that people are our number

ONE priority

. Luna Grill was born out of a passion and innovation to create an unmatched experience for our guests, but it does not stop there. We trust our Leaders to develop their teams and to mold our future leaders. We inspire each other, every day, to be our best self.
Knowledge,

Skills

and Abilities
Possess and instill high quality standards for production and guest service. Detail oriented,

organized

and efficient

.

Safety-minded

.

Effective

communication skills

.

Courteous, friendly, and professional manner

.

Trustworthy and reliable.

Possess

strong

basic math skills and have the ability to operate a cash register or POS system.

M

ust be able to communicate (speak, read, write) in the primary language of the work location.
Education/Experience Requirements
Restaurant experience preferred but not required

.

Cash handling experience a plus.
Physical Demands/Work En

v

iron

ment
PHYSICAL DEMANDS

:

Stands

/walks continuously (up to 5 hours) through the shift

.

Frequent bending

, bend and twist neck and waist, reach above and below shoulders and squat, use hands, reaching or grasping with hands and arms, and be able to

lift up

to 25 pounds

.

Must be able to work under pressure and be flexible to work irregular hours including

weekends and holidays.
WORKING ENVIRONMENT

:

Must

comply with

Company’s Appearance and Dress Code standard as

set forth in

the Team Member Handbook

.

Works primarily indoors in temperature-controlled, clean, and well-lighted environment

.

M

ay make

trips to kitchen, where air may be moist, warm, and odorous from cooking foods

.

Kitchen floors are

uneven, and

may be slippery from moisture and grease

.
I have read and understand the above-referenced job requirements and have the ability to perform all of the essential duties listed herein. I agree to comply with the Company’s performance standards and understand that I will need to be flexible in order to accommodate the changing needs of operations. Luna Grill reserves the right to modify and update this job description as needed.

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