Job Description - Hospitality Specialist
5752 Telephone Rd, Ventura, CA 93003, USA
Req #149
Friday, April 26, 2024
Who We Are
We are Lunatics and we mean every bit of it! We are devoted to protecting our
high standards
through our culture,
training
and development.
Each and every Lunatic is encouraged to be the spark that leads to our next success.
We hope to leave
a lasting impression
on not only our guests but
to
each other. If
it’s
not already
evident
, it soon will be that people are our number
ONE priority
. Luna Grill was born out of a passion and innovation to create an unmatched experience for our guests, but it does not stop there.
We trust our Leaders to develop their teams and to mold our future leaders. We inspire each other, every day, to be our best self.
Position Summary
To
provid
e
friendly,
responsive
and exceptional
guest
service to ensure the
guest
s
of Luna Grill will
become “Raving Fans
”
.
Ensures the guest has
a great experience
by following standard
s,
the sequence of service
, and
always having guest awareness
Informs guest
(s)
of
LTO’s
and menu changes
and
m
akes recommendations
accordingly
.
Demonstrate
s
knowledge of the brand
and menu items by a
nswer
ing
questions about our food, beverages and other restaurant functions and services
Takes
guest’s
food orders and
handles
cash and credit transactions
according to standards
.
Works with kitchen
team
to meet any
special requirements
for ingredients and preparation of food
Delivers food and beverages to
guests
in
a timely
and efficient manner
Performs side work at the start and end of each shift as
required
and gets checked out of position by MOD
Maintains cleanliness
,
organization
, and mise en place
in the service area, dining room and restrooms
Monitors and
observe
guest
’s dining experience
.
Ensure guests are satisfied with the food and service
.
Respond promptly and courteously to any requests
Thanks guest
for their visit and invite them to return
Attends all schedule team member meetings/training and brings suggestions for improvements
Clocks in and out of the restaurant
in a timely manner
Team Members must adhere to Rest & Meal Policy
Takes necessary meal and rest breaks accordingly
Other duties as assigned
Who We Are
We are Lunatics and we mean every bit of it! We are devoted to protecting our
high standards
through our culture,
training
and development.
Each and every Lunatic is encouraged to be the spark that leads to our next success.
And as we grow, we grow as a team of ONE staying humble in our successes. We hope to leave
a lasting impression
on not only our guests but
to
each other.
If
it’s
not already
evident
, it soon will be that people are our number
ONE priority
. Luna Grill was born out of a passion and innovation to create an unmatched experience for our guests, but it does not stop there. We trust our Leaders to develop their teams and to mold our future leaders. We inspire each other, every day, to be our best self.
Knowledge,
Skills
and Abilities
Possess and instill high quality standards for production and guest service. Detail oriented,
organized
and efficient
.
Safety-minded
.
Effective
communication skills
.
Courteous, friendly, and professional manner
.
Trustworthy and reliable.
Possess
strong
basic math skills and have the ability to operate a cash register or POS system.
M
ust be able to communicate (speak, read, write) in the primary language of the work location.
Education/Experience Requirements
Restaurant experience preferred but not required
.
Cash handling experience a plus.
Physical Demands/Work En
v
iron
ment
PHYSICAL DEMANDS
:
Stands
/walks continuously (up to 5 hours) through the shift
.
Frequent bending
, bend and twist neck and waist, reach above and below shoulders and squat, use hands, reaching or grasping with hands and arms, and be able to
lift up
to 25 pounds
.
Must be able to work under pressure and be flexible to work irregular hours including
weekends and holidays.
WORKING ENVIRONMENT
:
Must
comply with
Company’s Appearance and Dress Code standard as
set forth in
the Team Member Handbook
.
Works primarily indoors in temperature-controlled, clean, and well-lighted environment
.
M
ay make
trips to kitchen, where air may be moist, warm, and odorous from cooking foods
.
Kitchen floors are
uneven, and
may be slippery from moisture and grease
.
I have read and understand the above-referenced job requirements and have the ability to perform all of the essential duties listed herein. I agree to comply with the Company’s performance standards and understand that I will need to be flexible in order to accommodate the changing needs of operations. Luna Grill reserves the right to modify and update this job description as needed.
5752 Telephone Rd, Ventura, CA 93003, USA
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