Hospitality Supervisor

Description

Position Overview:

Hospitality Supervisors are integral to ensuring excellence across our operations. In this role, you will lead the collaborative oversight of the guest experience, staff cohesion, and daily operations for both our Cafe and Pizza Stand. Your commitment to quality and teamwork will be essential in maintaining our high standards, while your leadership skills drive continuous improvement and operational efficiency. 

Bread Alone Supervisors are tasked with ensuring that their station is running safely, smoothly, efficiently, and in accordance with our Purpose, Values, and Culture. Supervisors embody good habits and Bread Alone culture while setting the bar with their own behavior.

Supervisors are our first line of leadership and the primary source of hands-on guidance for our Professionals. They are the mentors and support system for our Professionals and are responsible for furthering the Professional team’s cohesion, practical skills, and techniques.

Supervisors are responsible for actively troubleshooting and communicating with other Leadership team members around issues that arise during the course of the shift.

Supervisors must hold themselves and all teammates accountable to Bread Alone safety, culture, and employee conduct standards. They must address any product, equipment, and interpersonal issues in accordance with Bread Alone policy.

Supervisors take ownership and responsibility for the Cafe Front of House. They embody the work ethic, curiosity, gritty determination, honesty, and humility at the core of the Bread Alone management principles. Supervisors ask for consent, build consensus, and never use coercion to lead their team.

Hours: This is a Full-Time position. Weekend availability required, including midday and closing shifts. We strive to make schedules as manageable as possible to encourage and allow work-life balance.

Bread Alone's Worldview: Bread Alone Began in 1983 with simple intention: To feed people organic bread baked from a wood-fire brick oven. We run the bakery today with the optimistic belief that good food, an equitable economy and a healthy planet can thrive together. At the heart of our endeavors lies the profound belief that individuals are integral to every positive impact we make. Join us as we collectively strive for excellence in aligning our aspirations with meaningful actions.

Requirements

Duties and Responsibilities:

Duties, responsibilities and essential job functions include but are not limited to the following:

• Ensure safe, efficient, high-quality operation of the Cafe.
• Have a full knowledge of and ability to communicate effectively all guidelines and standards for safe, efficient, and hospitable operation. 
• Lead the team in maintaining a clean and friendly cafe throughout the day. This will include audits of stations, directing the staff on cleaning procedures, and the upkeep of sidework.
• Create sustainability in our job environment through collaboration with your teammates in achieving our goals.
• Deliver high-quality hospitality and ensure a consistent best-in-class guest experience.
• Actively and immediately communicate any service or product quality issues to senior management. Communicate on Slack for quality control and general communication with other departments when needed.
• Ensure that Bread Alone safety, culture, and food safety standards are being followed by you and all team members in the cafe.
• Be responsible for proper safe equipment operation, assisting in scheduling routine maintenance, and routine troubleshooting as set by managers and training materials.
• Provide feedback to Culinary and Baking Leadership on products and recipes when appropriate.
• Ensure that you, and any professionals are following the break schedule. Communicate with your manager regarding any need for adjustments based on the workflow/pace of the store.
• Organize and delegate tasks as needed to any professionals assigned to your shift. Supervisors will be responsible for holding the team accountable for the checklists associated with the tasks and for the maintenance of the lists themselves.
• Listen to team members, provide feedback to your manager on any issues, and seek support when necessary.
• Coach and guide team members to perform according to Bread Alone standards.
• Execute weekly ordering in collaboration with the rest of the leadership team, ensuring adherence to existing systems.
• Execute monthly inventory in collaboration with the rest of the leadership team, ensuring adherence to existing systems.
• Be responsible for cash management, including drawers, tips, petty, and change exchange.
• Lead and guide the training of all new hires. 
• Learn and execute any other responsibilities or tasks the company identifies as necessary to this position in the future.

Job Requirements:

• Able to stand for long periods of time while executing tasks quickly and accurately.
• Able to work in a physically demanding, fast-paced environment.
• Able to tolerate exposure to high levels of heat and cold.
• Able to tolerate a busy/noisy environment for the duration of the work day.
• Able to twist and bend repeatedly for long periods of time.
• Respect for and comfort with a diverse and inclusive workplace. 
• Able to pull, push, move, and lift to waist level.
• Able to carry awkward and shifting weights up to 50 pounds in a safe and controlled manner.
• Able to work with, handle, operate, and control hot equipment and products in a safe manner according to Bread Alone guidelines.
• Able and willing to use Personal Protective Equipment (PPE) and assigned uniform as required per company policy.
• Willing to follow all food safety guidelines and uniform guidelines, which include but are not limited to: Refraining from heavy perfume, wearing appropriate hair restraints, 
• Willing to take responsibility for your own and others' safety by following all safety rules and regulations and reporting any unsafe conditions to your GM manager.
• The Cafe is open year-round with the exception of Thanksgiving and Christmas. Flexibility in coverage and negotiating time off based on the needs of the business is required. Team members must be willing to work consistently throughout the year, which includes holidays and weekends.
• Overtime may be required up to 50 hours per week for Supervisors based on the needs of the business.

Job Type: Full-time, non-exempt

Compensation: Bread Alone is deeply committed to ethically balancing the demands of the business and paying a living wage to all those who contribute to our success. Pay for this position is $20 to $23 per hour plus tips.

We Offer:

• ESOP (Employee Stock Ownership Plan): Employees become eligible to participate in the ESOP if they have worked a minimum of 1,000 hours during that plan year.
• Company-Wide Bonus: We believe in sharing success with our team. Our bonus program is designed to recognize and reward your contributions, the longer you're with us, the greater your potential earnings.
• Feedback: We provide regular check-ins and feedback to support your success, starting with dedicated evaluations at 30 and 90 days for new hires, followed by annual reviews for merit-based growth. 
• Invest in Your Future: We’re committed to helping you build long-term financial security. After just six months, you’ll be eligible for our 401(k) program with a generous employer match of up to 4%—because your future matters as much as your present success.
• Paid Time Off: We know time to recharge is essential. That’s why managers receive 120 hours of PTO upfront upon hire.
• Wellness Time: We believe in taking care of our team. Salaried employees and managers receive 56 hours of wellness time upfront upon hire. As a bonus, any unused time is paid out on your one-year anniversary!
• Medical Coverage: Healthcare provided through CDPHP
• Dental Coverage: Dental care provided through Delta Dental
• Free Vision: Fully covered for full-time employees
• Free Life Insurance: Fully covered for full-time employees
• Educational Reimbursement: There is a tuition reimbursement budget and we’ll reimburse up to $2,000 to support your continued growth in your career. Reimbursements are subject to review and approval