Hospitality Supervisor

About xAI

xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge.

Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity.

We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important.

All engineers and researchers are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

Role Summary

We are seeking an experienced Hospitality Supervisor to oversee xAI’s food and beverage operations, including café services, breakroom amenities, and catering for events. This role involves managing a team of hospitality staff (e.g., baristas, kitchen support), ensuring high-quality customer service, and maintaining food safety standards. The Hospitality Supervisor will collaborate with the Chef and Barista Supervisor to deliver exceptional dining experiences that enhance productivity in our fast-paced, high-tech environment. This position requires leadership, organizational skills, and a commitment to fostering a positive workplace atmosphere.

RESPONSIBILITIES:

• Oversee daily operations of the office café, breakroom hydration stations, and food vendor services, ensuring seamless front-of-house meal delivery


• Coordinate catering for meetings, events, and special occasions, both onsite and offsite, in collaboration with the Chef


• Develop and implement customer service strategies and training programs to maintain high standards of hospitality


• Manage a team of 5+ staff, including hiring, onboarding, scheduling, performance evaluations, and professional development


• Enforce food safety practices, ensuring compliance with California health regulations and xAI standards


• Set and uphold customer service principles, engaging with employees to gather feedback and improve offerings


• Monitor and motivate staff to meet time and quality standards, assigning responsibilities and fostering effective communication


• Support menu planning and communications, including updating menu boards and digital displays


• Manage inventory, ordering, and vendor relationships to ensure cost-effective supply chains


• Conduct regular 1:1 meetings with direct reports to support growth and address performance


• Assist with administrative tasks, including scheduling, payroll, sales data reporting, and budget tracking


• Support the conceptualization and implementation of new hospitality services to enhance the employee experience

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate


• 6+ years of experience in food and beverage or hospitality operations


• 2+ years of leadership experience in a supervisory role

PREFERRED SKILLS AND EXPERIENCE:

• 8+ years of food service experience, including roles in corporate dining, casual restaurants, or coffee operations


• 2+ years of experience as a restaurant general manager or similar leadership role


• Experience opening new food service operations or developing operational procedures


• Advanced knowledge of customer service, food safety, and kitchen operations


• Proficiency with Microsoft Office (e.g., Excel, Outlook) for administrative tasks


• Excellent written and verbal communication skills


• Strong understanding of food service systems, inventory management, and ordering processes


• Experience in a high-tech or corporate environment


• Ability to work under pressure with strong time management and problem-solving skills


• Acute attention to detail and adaptability in a fast-paced setting


• Experience managing high-volume or multi-facility food service operations


• Knowledge of human resources management practices for staff development

ADDITIONAL REQUIREMENTS:

• Ability to carry large heavy items unassisted (up to 25 lbs.)


• Ability to stand for long periods of time – up to 10 hours a day


• Ability to perform frequent bending, stooping, and lifting of objects


• Must have or be able to attain Manager-level food safety certification (e.g., CA Food Handler Card or ServSafe Manager equivalent)


• Must participate in xAI’s internal leadership and development training

COMPENSATION AND BENEFITS:

Pay range:

• Pay Range: $185,000 - $265,000 per year 

Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge, skills, education, and experience.

xAI is an equal opportunity employer.

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