Hospitality Trainer

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

The Hospitality Trainer is responsible for assisting with the design, implementation, and delivery of classroom, online, and blended learning modules associated with the onboarding and training of employees.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Lead weekly employee orientation sessions and resort property tours for new hires, weaving history, core values, and distinct service culture into every step of the onboarding process. *


• Assist with the facilitation of leadership programs and team building activities to support employee development, retention, and engagement initiatives. *


• Complete administrative functions related to the execution of training programs, including but not limited to, creating and distributing surveys, tracking attendance, and ensuring necessary space and supplies are available. *


• Serve as a primary point of contact for training schedule communications by conducting phone and email outreach to reschedule missed attendance as needed. Assist with accurately recording completed credits within the Learning Management System. *


• Build and maintain effective relationships with key stakeholders across the resort properties to blend departmental goals with learning programs. *


• Provide support for J-1 Summer Work and Travel participants and Hospitality Interns, assisting with the professional development series for special staffing programs. *


• Stay current on best practices and trends in the industry. Assist with the design of new training programs and refresh content in existing programs, utilizing a variety of training methods (on-the-job, classroom, e-learning, etc). *


• Evaluate the effectiveness of training programs through survey feedback, providing tactical recommendations and assisting with implementing improvements as needed.


• Perform other duties as assigned

Qualifications

• Must be 18 years of age or older.


• Minimum of 2 years of experience in Amusement Park, Food & Beverage, Hospitality/Tourism, Human Resources, Sales/Marketing/Public Relations, Sports/Entertainment, or a related industry


• Bachelor's degree in Business Administration, Communications, Hospitality Management, Human Resources, Restaurant Management, Retail Management, Sales, or a related field.


• Relevant work experience can be substituted for education - 4 years.


• Must have a valid driver’s license.

Knowledge, Skills, and Abilities

• Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word.


• Proficient working with details on a daily basis for prolonged periods of time.


• Must have the ability to safeguard confidential information.


• Must have strong written and verbal communication skills.


• Must have strong written, verbal, and interpersonal communication skills


• Demonstrate very strong adaptability, public speaking, and presentation skills


• Must have the ability to safeguard confidential information


• Skilled in Canva Application and working knowledge of Wordly translation software


• Ability to maintain a positive and engaging attitude at all times

Job Demands

• While performing the duties of this job, the employee is required to:




• Standing Occasional (<33%)


• Walking Occasional (<33%)


• Sitting Frequent (34-66%)


• Hand-Eye Coordination Frequent (34-66%)


• Finger Dexterity Frequent (34-66%)




• This job requires flexibility to work at locations across multiple resorts and work evenings, weekends, and holidays to accommodate training schedules
  Must be able to speak and read the English language.


• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.


• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).


• This job regularly requires verbal communication of detailed information to others either by phone or in person.


• Substantial movements of the wrists, hands, and/or fingers (Repetitive motion).

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer