Hospitality/Events Coordinator

INTRODUCTION

The Davis Community is a vibrant senior living neighborhood and has been a proud corporate citizen of Wilmington, NC for over 60 years. Established as a skilled nursing facility in the early 1960s, Davis quickly became the premier healthcare center for senior care, and while they have grown and evolved, adding to services offered, we continue to be highly regarded in the region as a community that emphasizes compassion, care, and show of respect and dignity for residents.

COMMUNITY CULTURE

At The Davis Community, deliberate and diligent efforts are made to emphasize and focus on an underlying culture of respect and service that can be seen and felt by all. Employees, residents, and guests of the community are treated with respect and personalized care to the best of the organization’s ability. The desire to continue to elevate all aspects of services is preeminent so that Davis can provide an empowering and caring retirement atmosphere filled with friends, enjoyment, and a fulfilling sense of community.

• State-of-the-art Facilities
• On-demand Pay
• Benefits begin after 30 days
• Low-cost lunches
• Free Membership to our gym and indoor pool
• Shift differential
• Work-life Balance
• Growth
• Competitive Wages

We spend about 2,000 hours per year at work. Why not make that time matter! For us, ‘work that matters’ is less about what you do, and more about how you do it.

The Davis Community requires that all current and new employees, including contract staff, receive an annual influenza vaccination and TB skin test unless a reasonable or disability accommodation is granted.

The Hospitality/Events Coordinator is responsible for securing entertainment for The Davis Community campus and securing new clients to hold catering events or meetings at Magnolia’s Event Center. This position will establish and maintain effective communication with residents, guests, and all departments. The position requires the complete coordination of all special events and client meetings while working closely with sales, marketing, activities, maintenance, and food & beverage teams to ensure the successful planning, set-up, and execution of the client’s events. The role will focus on promotional campaigns, banquet/event sales, private events, social, entertainment events, and creating an atmosphere of hospitality.

ESSENTIAL DUTIES:

Assumes the role of the main point of contact between the client and all departments within the campus, both in terms of pre-planning and while on site.

• Plan and executes all private events.
• Plan and execute an annual trip for the Independent Living residents.
• Schedules and promotes entertainment for the Amphitheater and other venues on campus.
• Assists with operational functions within the department consistent with the strategic plan and vision for the department and the campus.
• Executes delivery and measurement of guest service within departments consistent with the company’s core service standards and brand attributes.
• Participate in operations and event meetings with internal departments as needed.
• Ensures that necessary meeting facilities are reserved where applicable.
• Conduct demographic research for events and advise on the viability of potential events.
• Resolve customer complaints and provide solutions to staff disputes.
• Creates a work environment that promotes teamwork, performance feedback, recognition, and mutual respect.
• Obeys all local, state and federal laws.
• Other duties as assigned.

KNOWLEDGE, SKILLS WORKING CONDITIONS:

• Works in a well-lighted environment with exposure to moisture, heat, cold, odors, equipment, chemicals, etc.
• Physical exertion is required. Intermittent lifting, pushing, and carrying objects up to 50 pounds. Physical exertion is also described as standing, kneeling, and bending.
• Minimal exposure to infectious diseases.
• High level Interpersonal and Communication skills.
• Ability to read, write and communicate effectively in English.
• Excellent time management skills and ability to multi-task and stay organized.
• Must have strong computer skills. Proficiency with Microsoft Office and other computer applications.
• Able to work weekends and holidays as needed, sharing the Manager on Duty responsibilities
• Excellent organizational and communication skills to function effectively while meeting established deadlines and multiple work assignments.

MINIMUM QUALIFICATIONS:

Education: Bachelor’s degree from an accredited college or university with major course work in event management, business, marketing, public relations, communications, or a related field.

Experience: Must have proven experience in managing, planning, and executing events. Previous experience working with seniors is strongly preferred