Host

Description

• Sell admission for available entertainment activities
• Efficiently check-in and greet customers with a smile
• Promptly and accurately respond to customer inquiries
• Host birthday parties and other events
• Provide prompt and courteous service to customers and book events while handling a range of other requests
• Follow-up with incoming requests for events
• Clearly communicate event packages and capture potential up-sell opportunities
• Consistently enter call details and client data into POS and CRM systems
• Clearly communicate special customer requests for events
• Cross train in other areas
• Attend staff training and meeting events as required by Management Team
• Accurate reporting
• Open and/or close assigned areas according to procedure
• Ensure smooth and efficient traffic flow in and through greeting lobby and into facility
• Report safety concerns to Manager On Duty
• Maintain cleanliness of greeting lobby, check-in area and restrooms
• Other duties as assigned by Operations Manager, General Manager and other leadership

Requirements

• Must be 18 years of age or older
• Proficient reading, writing and math skills
• WA State approved Food Handler’s Permit
• Exceptional customer service skills and ability to relate to customers
• Must be able to handle heavy inbound customer traffic and calls and capture potential leads
• Work flexible hours including evenings, weekends and holidays
• Quickly grasp and communicate new policies, event types and procedures
• Exercise good judgment in personal actions and decisions
• Must be able to prioritize tasks and have excellent organizational skills
• Clearly set expectations for events and bookings to customers
• Previous phone sales or reception experience is desired
• Computer savvy and able to quickly and accurately process and close a sale
• Ability to operate a 2-way radio