Host

Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage

the efficient and timely seating of our guests to a table that best serves their wishes.

Qualifications:

• No previous restaurant experience or training required. On the job training will be

provided. Experience is a plus.

• Must be a team player and demonstrate organizational skills.

• Must have excellent interpersonal skills and confidence.

• Be able to work in a standing position for long periods of time (up to 5 hours).

• Excellent verbal and telephone skills to be able to communicate clearly and effectively

with our guests.

• Must have exceptional grooming habits.

• Ability to work in a fast paced environment.

• Fluency in other languages a plus.

• Be flexible and willing to assist as needed to ensure all restaurant standards are met.

Duties & Responsibilities:

• Warmly and graciously greets all guests upon arrival.

• When possible, open the front door for guests entering or leaving the restaurant.

• When immediate seating is limited, records guest names and number of people in party.

• Call out name and number of party when tables become available.

• Provide guests with estimated waiting time, always maintaining a professional, courteous

attitude when confronted with hostile, impatient or irate guests.

• Accommodate special seating requests for guests whenever possible.

• Seat guests based on guest preferences and balancing of customer flow in service

stations.

• Upon seating, offer guests a menu and inform them of their server’s name. Inspect table

for proper presentation and completeness.

• Relay messages to servers and bus-persons as needed.

• Maintain supplies of mints and toothpicks at the host stand.

• Clean menus of food and stains.

• Perform other duties as assigned by the manager on duty.

• Thanks guests as they leave and invite them to return. Relay guest comments or

suggestions to the manager on duty.

• Explain the restaurant concept to guests. Give directions to the restaurant to guest

inquiring for it.