Host - Casino

Why Bally's?

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

The Casino Host directly represents the DraftKings at Casino Queen on the floor with players; responsible for establishing and maintaining relationships with guests and promoting the gaming experience; being responsive to guests needs in a timely, friendly and efficient manner.

Responsibilities:

• Develop and nurture working relationships with players to provide a high level of customer service


• Build and maintain player loyalty through frequent communication


• Must make sound judgment and daily decisions regarding players accommodations, amenities, and service requests


• Ensure player satisfaction by collaborating and coordinating with other team members on methods of promoting the gaming experience to target players


• Ensure the confidentiality and security of player information, player accounts, and Company proprietary information.


• Coordinate and represent the Company at external functions and special events as directed


• Act as guest service liaison, handle guest opportunities, and resolve situations as necessary


• Strive to exceed guest expectations by delivering outstanding customer service


• Accept Credit Applications from patrons to be processed in the Cage & Credit Department


• Ensure all departmental documents are accurate, legible and complete


• Manage guest database and build reports as needed


• Learn and implement all rules, laws, regulations, and policies pertaining to the Player Development
  department


• Learn and implement all rules, laws, regulations, and Internal Controls for the company
  
  

Qualifications:

• Bachelor’s degree (B.A.) from four-year college or university; or minimum of three (3) years customer service experience and/or training; or equivalent combination of education and experience.


• Must have a minimum of one (1) year Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games.


• One (1) year of hosting experience with adequate customer following preferred.


• Proficient in MS Office Products(Word, Excel, and Outlook)


• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs


• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.


• Must be able to maintain confidentiality and a high level of professionalism at all times.


• Must have the ability to write reports and business correspondence.


• Must possess excellent oral and written communication skills.


• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.


• Ability to work flexible schedules, to include nights, weekends and holidays

What’s in it for you:

• Competitive Salary with annual performance reviews


• Comprehensive health coverage plan that includes medical, dental, and vision


• 401(K)/ Company Match


• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!